Claudette Goularte

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Hand chose items for shop with customers in mind. Decorated and organized merchandise in a creative and pristine way.

Spent long hours on my feet and lifted heavy items with no concern or consequences

• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed routine maintenance and repair.
• Identified needs of customers promptly and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Managed inventory and supplies to ensure materials were available when needed.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Advised clients in materials selection and provided information on which products would be the best options.
• Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
• Selected materials such as pavers, stones, gravels, bricks based on the client's preferences and budget constraints.

Special attention to detail and quality

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

• Implemented customer service initiatives to improve client satisfaction.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

I was in the hospitality business for over 30 years as a coordinator, tour guide, assistant director of prestige’s gardens and even a wedding cake baker/decorator! I later owned and operated a private venue with my husband. All requiring extreme attention to atmosphere, organization, detail and customer service.

• Coordinated daily operations and managed workflow to enhance productivity.
• Implemented quality control measures to uphold company standards.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Provided support in the recruitment and training of new staff members.
• Monitored staff performance, provided feedback and conducted annual reviews.
• Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
• Maintained close relationships with key stakeholders while managing expectations.
• Recruited and trained new employees to meet job requirements.
• Assisted in the coordination of special events and corporate functions.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Met with stakeholders to address issues and implement solutions.
• Delegated work to staff, setting priorities and goals.