Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Hi, I’m
Claudette Wilson-Crutchfield
Customer Service Representative
BALTIMORE,Maryland
Summary
Overview
31
years of professional experience
Work History
Primeritus Financial Services
Account Receivable Specialist
01.2019 - 02.2024
Job overview
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
Payless Shoe Source
Store Manager
03.1995 - 06.2019
Job overview
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Julie Blair Nursing Home
Certified Nursing Assistant
02.1993 - 03.1994
Job overview
- Followed directions of licensed nurses to administer medications and treatments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Hudson Valley Community CollegeTroy, NY
Associate of Applied Science from Business Administration And Management
05.2013
University Overview
Skills
- Certified Government Financial Manager (CGFM)
- Customer Relations
- Account Auditing
- Team Bonding
Reading and Travelling.
Reading and Travelling.
I enjoy reading romance novels and true stories. I love to travel, learning about new cultures and trying different food.
Timeline
Account Receivable Specialist
Primeritus Financial Services
01.2019 - 02.2024
Store Manager
Payless Shoe Source
03.1995 - 06.2019
Certified Nursing Assistant
Julie Blair Nursing Home
02.1993 - 03.1994
Hudson Valley Community College
Associate of Applied Science from Business Administration And Management
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