Claudia Agapie
Scranton,PA
Summary
Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.
Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Home Care Provider
Self-employeed
08.2024 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
C.N.A
Taylor Nursing & Rehab
05.2022 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Home Care Provider
Self-employeed
01.2014 - 06.2022
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Mary Kay Consultant
Self-employeed
01.2017 - 01.2022
- Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
- Mentored new consultants on effective sales techniques, contributing to their success within the company.
- Organized and hosted engaging product parties, showcasing the latest Mary Kay products to potential customers.
- Facilitated sales presentations at community events, increasing brand awareness among potential customers.
- Utilized innovative marketing materials to enhance brand visibility both online and offline.
- Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
- Trained new team members on product offerings and presentation techniques for successful group events.
- Expanded clientele base by utilizing social media platforms and targeted marketing strategies.
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Massage Therapist
Mario Badescu Skin Care
06.2010 - 03.2014
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish, and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
- Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
- Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
- Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
- Demonstrated knowledge of anatomy and physiology to understand body better and inform massage techniques.
Telemarketer
Telespectrum Worldwide
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Developed comprehensive understanding of product features to accurately address customer queries.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
No Degree - Accounting
Business Class
Brooklyn, NYNo Degree - Human Resources Training
Allied Technical
Brooklyn, NYMassage Therapy -
Allied Medical & Technical
Scranton, PASkills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Negotiation and persuasion
- Data entry
- Verbal and written communication
- Sales proficiency
- Goal oriented
- Product sales
- Attention to detail
- MS office
- Outbound calling
- Results-driven
- Script reading
- Scripted calls
- Documentation and reporting
- Professional communication
- CRM software
- Sales support
- Stress tolerance
- Upselling and cross selling
- Persuasive speaking
- Outbound and inbound calls
- Product knowledge
- Customer database maintenance
- Documentation
- Effective prospecting
- Appointment scheduling
- Sales expertise
- Technical skills
- Performance analysis
- Sales techniques
- Order processing
- Reliable and punctual
Certification
Accounting
Human Resources
Massage Therapy
Languages
Romanian
Native or Bilingual
Timeline
Home Care Provider
Self-employeed
08.2024 - Current
C.N.A
Taylor Nursing & Rehab
05.2022 - 08.2024
Mary Kay Consultant
Self-employeed
01.2017 - 01.2022
Home Care Provider
Self-employeed
01.2014 - 06.2022
Massage Therapist
Mario Badescu Skin Care
06.2010 - 03.2014
Telemarketer
Telespectrum Worldwide
No Degree - Accounting
Business Class
No Degree - Human Resources Training
Allied Technical
Massage Therapy -
Allied Medical & Technical
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