Claudia Alcantara
Brownsville
Summary
Dynamic Salon Cosmetologist from Más Bellas Beauty Salon, known for elevating customer loyalty through outstanding service, leading to a significant return client base. Excelled in mentoring staff and managing time efficiently, enhancing salon revenue by upselling. Skilled in customer relations and workflow management, actively contributed to a positive and productive team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
In-Home Babysitter
Self Employed
02.2023 - 12.2024
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Reviewed and followed parent directions for children's care.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Enhanced child development by engaging in stimulating activities and educational games.
- Enhanced safety measures within the household by performing regular safety checks on toys, furniture items or potential hazards in indoor/outdoor play areas.
Salon Cosmetologist
Más Bellas Beauty Salon
01.2010 - 01.2023
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Assisted in training new salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive team dynamic.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Promoted the salon''s brand image through participation in community events, social media outreach efforts, or word-of-mouth referrals from satisfied customers.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
Education
GED - GED
South Texas Leadership Center
Brownsville, TX05.2022
Skills
- Customer relations
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Team building and leadership
- Effective workflow management
- Conflict resolution techniques
- Customer service
Accomplishments
I was an owner of the beauty salon más bellas , i learned a lot and had interactions with different people.
Certification
Cosmetology license .
Languages
Spanish
Full Professional
Timeline
In-Home Babysitter
Self Employed
02.2023 - 12.2024
Salon Cosmetologist
Más Bellas Beauty Salon
01.2010 - 01.2023
GED - GED
South Texas Leadership Center