Claudia Amador
Romeoville,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Inbound Coordinator
Mat Holdings Inc.
Romeoville, IL
04.2022 - Current
- Review incoming orders and ensure accuracy of order information.
- Maintained records of all shipments, including tracking numbers and estimated delivery dates.
- Track and trace shipments to ensure on-time deliveries.
- Assisted with invoice validation.
- Maintained company spreadsheets updated.
- Assisted receiving/ inventory department with SAP functions.
Administrative Assistant
Griffin Greenhouse Supplies
Lisle, IL
07.2021 - 03.2022
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Service
IKEA
Bolingbrook, IL
10.2019 - 07.2021
- Build loyalty by ensuring customers have a positive final touch-point during the shopping experience.
- Resolve customer concerns independently to meet their unique needs and expectations.
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
Education
Bachelor of Computer Science - Computer Programming
Joliet Junior College
Joliet, ILSkills
- Strong organization
- Inbound cargo management
- Proficient in SAP
- Bilingual (English/ Spanish)
- Detail oriented
- Excellent communication skills
- Data entry
Timeline
Inbound Coordinator
Mat Holdings Inc.
04.2022 - Current
Administrative Assistant
Griffin Greenhouse Supplies
07.2021 - 03.2022
Customer Service
IKEA
10.2019 - 07.2021
Bachelor of Computer Science - Computer Programming
Joliet Junior College
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