Summary
Overview
Work History
Skills
Timeline
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Claudia Bartlebaugh

Las Vegas,Nv

Summary

Experienced in various table games such as craps, roulette, blackjack, pai gow poker, and baccarat, I have been immersed in the casino industry since 1992. Throughout my career, I have progressed from a dealer to a floor supervisor, gaining valuable insights into the operations of the casino floor. As an attentive floor supervisor, I possess a keen eye for identifying cheaters and preventing item theft and other illicit activities. Committed to upholding corporate procedures and policies, I contribute to the overall success of the business. Additionally, my expertise as a seasoned investigator in gaming surveillance systems allows me to gather and compile data efficiently while preparing clear and concise reports. With a strong focus on maximizing safety, I promptly alert the appropriate authorities regarding any illegal or unusual activities. Proficient in various computer programs such as Table Manager, Advantage Monitor VisuaLimits, Pro-Watch, eConnect, CMS, Honeywell, E-Pac, Excel, Word, itrak, Surveillus, Veridocs, IP cameras, and PTZ cameras.

Overview

32
32
years of professional experience

Work History

Surveillance Investigator

The Cosmopolitan Las Vegas
05.2018 - Current
  • I observe Table Games, Slots, Cage, R&S, Soft Count, Casino Personnel as well as patrons
  • I investigate incidents when requested and save the coverage
  • I perform breakdowns and surveys on high action players
  • I conduct audits on personnel and on game protection or anything related to casino operations.

Dealing Instructor

PCI Dealing School
02.2017 - Current
  • I teach people how to deal table games like Craps, Roulette, Blackjack, Pai Gow Poker and Baccarat.

Surveillance Lead

Mandalay Bay Casino
05.2015 - 05.2018
  • I Supervised Operators
  • I observed casino personnel as well as patrons and wrote reports on the observations
  • I investigated incidents when requested and saved the coverage
  • I searched itrak to find information related to casino operations on personnel and patrons.

Surveillance Operator

Mandalay Bay casino
12.2013 - 05.2015
  • I observed casino personnel as well as patrons and wrote reports on the observations
  • I investigated incidents when requested and saved the coverage
  • I searched itrak to find information related to casino operations on personnel and patrons
  • I conducted audits on game protection and I performed breakdowns and surveys for high action players.

Surveillance Operator

Luxor Casino
02.2013 - 12.2013
  • I observed casino personnel as well as patrons and wrote reports on the observations
  • I investigated incidents when requested and saved the coverage
  • I searched itrak to find information related to casino operations on personnel and patrons
  • I conducted audits on game protection and I performed breakdowns and surveys for high action players.

Table Games Dealer

Mandalay Bay Casino
02.1999 - 02.2013
  • I dealt table games such Craps, Roulette, Blackjack, Pai Gow Poker and Baccarat.

Dual Rate Floor Supervisor

Mandalay Bay Casino
02.1999 - 12.1999
  • I supervised dealers as well as table games such Craps, Roulette, Blackjack, Pai Gow poker and Baccarat to keep the integrity of the games.

Floor Supervisor and Dual Rate Pit Manager

Sam’s Town Casino
04.1995 - 02.1999
  • I supervised dealers as well as table games to keep the integrity of the games
  • I was the Pencil and I trained dealers to be Floor Supervisors
  • I was in charge of the blackjack tournaments.

Table Games Dealer

Sam’s Town Casino
04.1994 - 04.1995
  • I dealt table games such Craps, Roulette, Blackjack, Pai Gow Poker, Let It Ride and Caribbean Stud.

Table Games Dealer

El Dorado Casino
11.1992 - 04.1994
  • I dealt table games such Craps, Roulette, Blackjack and Pai Gow Poker.

Skills

  • Quick Learner
  • Suspicious Activity Monitoring
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Decision-Making
  • Verbal Communication
  • Relationship and team building
  • Interpersonal Skills
  • Analytical Thinking
  • Professionalism

Timeline

Surveillance Investigator

The Cosmopolitan Las Vegas
05.2018 - Current

Dealing Instructor

PCI Dealing School
02.2017 - Current

Surveillance Lead

Mandalay Bay Casino
05.2015 - 05.2018

Surveillance Operator

Mandalay Bay casino
12.2013 - 05.2015

Surveillance Operator

Luxor Casino
02.2013 - 12.2013

Table Games Dealer

Mandalay Bay Casino
02.1999 - 02.2013

Dual Rate Floor Supervisor

Mandalay Bay Casino
02.1999 - 12.1999

Floor Supervisor and Dual Rate Pit Manager

Sam’s Town Casino
04.1995 - 02.1999

Table Games Dealer

Sam’s Town Casino
04.1994 - 04.1995

Table Games Dealer

El Dorado Casino
11.1992 - 04.1994
Claudia Bartlebaugh