Claudia Bernal
Lantana,USA
Summary
Dynamic property management professional with a proven track record at Fogelman Management, achieving a 96% occupancy rate. Bilingual in Spanish and English, I excel in compliance management and customer relationship management, effectively resolving resident inquiries and enhancing community satisfaction through proactive communication and strategic collection efforts.
Overview
22
22
years of professional experience
Work History
Assistant Community Manager
Fogelman Management
Lake Worth, Florida
12.2021 - Current
- Managed resident inquiries and relations to foster community engagement.
- Achieved average occupancy rate of 96% through targeted leasing initiatives.
- Maintained PBC Workforce Housing compliance by accurately documenting tenant information and lease agreements.
- Reduced delinquency rates from 5% to 1% using strategic collection methods.
- Facilitated prompt resolution of service requests through collaboration with maintenance teams.
- Collected monthly rent payments, ensuring accurate transaction recordings and timely deposits.
- Supported Community Manager with various administrative tasks as required.
- Fostered communication between residents and management to enhance issue resolution.
Assistant Property Manager
Serrano Apartments
Palm Beach, FL
10.2019 - 10.2020
- Delivered engaging property tours for prospective renters, showcasing essential unit features.
- Facilitated background checks and lease preparations for new tenants effectively.
- Oversaw rent collections, managing delinquency follow-ups and issuing timely late notices.
- Addressed resident complaints while adhering to community guidelines and regulations.
- Supervised maintenance team, conducting routine property inspections to maintain standards.
- Collaborated with vendors for efficient make-ready processes during tenant transitions.
Property Assistant Manager
PMI Professional Management.
Lantana, FL
12.2017 - 03.2019
- Processed and verified applications for compliance with tax credit property regulations promptly.
- Conducted background checks, managed market surveys, and handled all incoming calls efficiently.
- Resolved resident complaints while maintaining precise records of work order actions.
- Inspected community regularly to ensure adherence to standards and proactively address issues.
- Collected rent, application fees, and deposits; created purchase orders and processed invoices accurately.
- Controlled inventory levels and ordered new supplies for maintenance operations to sustain efficiency.
Legal Assistant
Somera & Associates, P.A.
Boca Raton, FL
10.2003 - 11.2017
- Prepared legal complaints, summons, and interrogatories for court submissions.
- Conducted client interviews and managed comprehensive intake services.
- Corresponded daily with clients, attorneys, and third-party vendors.
- Directed incoming calls to ensure appropriate staff engagement.
- Organized case files, documents, and motions for filing in court.
- Processed all incoming and outgoing communications efficiently.
- Facilitated case management by mailing court dispositions to defendants.
Assistant Manager
Choice Medical Center
Boynton Beach, FL
06.2003 - 10.2003
- Scheduled and arranged diagnostic x-ray appointments to enhance patient care.
- Verified insurance coverage to ensure eligibility for services.
- Updated and organized patient files to maintain accurate records.
- Maintained detailed patient case history for effective treatment planning.
Education
Junior Accounting Certificate -
PBI College
New York, NYData Entry, Typing -
Queens Borough College
New York, NYSkills
- Bi-lingual - (Spanish/English)
- Case Management
- Corelogic
- One Site, Lead2Lease
- Yardi, CRM, Rent Cafe
- Happyco
- Reputation Management
- Updater
- Microsoft Office
- Lease administration
- Compliance management
- Rent collection
- Customer relationship management
- Team Player
References
References upon request
Accomplishments
- 2023 Assistant Manager / Bookkeeper of the Year
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Assistant Community Manager
Fogelman Management
12.2021 - Current
Assistant Property Manager
Serrano Apartments
10.2019 - 10.2020
Property Assistant Manager
PMI Professional Management.
12.2017 - 03.2019
Legal Assistant
Somera & Associates, P.A.
10.2003 - 11.2017
Assistant Manager
Choice Medical Center
06.2003 - 10.2003
Junior Accounting Certificate -
PBI College
Data Entry, Typing -
Queens Borough College
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