Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Bon

Whittier,CA

Overview

22
22
years of professional experience

Work History

Funeral Assistant

Scott McAulay Family
11.2021 - 08.2022
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Met with over families to plan funerals by discussing service options and needs.
  • Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.
  • Transported deceased to funeral home.
  • Dressed and cosmeticized deceased persons.

Director of First Impressions

White Emerson Mortuary
09.2020 - 12.2020
  • Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
  • Implemented strategies to improve visitor management processes, enhancing security measures within the organization.
  • Showed worth to visitors by giving undivided attention.
  • Exhibited professionalism and composure in stressful circumstances.
  • Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.

Customer Service

Fashion Cleaners
04.2000 - 03.2019
  • Increased member satisfaction by providing exceptional customer service and support.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Streamlined customer service processes for increased efficiency and faster response times.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Provided exceptional customer service to customers.

Education

Criminal Justice

Rio Hondo College
Whittier, CA
02.2025

High School Diploma -

Bell High School
Bell Gardens, CA
03.1998

Skills

  • Guest Interaction
  • Guest Assistance
  • Compassionate communication
  • Office Administration
  • Body preparation
  • Customer Response

Languages

English
Spanish

Timeline

Funeral Assistant

Scott McAulay Family
11.2021 - 08.2022

Director of First Impressions

White Emerson Mortuary
09.2020 - 12.2020

Customer Service

Fashion Cleaners
04.2000 - 03.2019

Criminal Justice

Rio Hondo College

High School Diploma -

Bell High School

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Claudia Bon