Claudia Bon
Whittier,CA
Overview
22
22
years of professional experience
Work History
Funeral Assistant
Scott McAulay Family
11.2021 - 08.2022
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Met with over families to plan funerals by discussing service options and needs.
- Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.
- Transported deceased to funeral home.
- Dressed and cosmeticized deceased persons.
Director of First Impressions
White Emerson Mortuary
09.2020 - 12.2020
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Implemented strategies to improve visitor management processes, enhancing security measures within the organization.
- Showed worth to visitors by giving undivided attention.
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
Customer Service
Fashion Cleaners
04.2000 - 03.2019
- Increased member satisfaction by providing exceptional customer service and support.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Streamlined customer service processes for increased efficiency and faster response times.
- Provided superior customer service leadership by greeting and assisting customers.
- Provided exceptional customer service to customers.
Education
Criminal Justice
Rio Hondo College
Whittier, CA02.2025
High School Diploma -
Bell High School
Bell Gardens, CA03.1998
Skills
- Guest Interaction
- Guest Assistance
- Compassionate communication
- Office Administration
- Body preparation
- Customer Response
Languages
English
Spanish
Timeline
Funeral Assistant
Scott McAulay Family
11.2021 - 08.2022
Director of First Impressions
White Emerson Mortuary
09.2020 - 12.2020
Customer Service
Fashion Cleaners
04.2000 - 03.2019
Criminal Justice
Rio Hondo College
High School Diploma -
Bell High School