Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Bresach

Server/Bartender/Manager
Duluth,GA

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Collins Cleaning. Excelled in coaching and mentoring, workplace safety, and problem-solving, achieving significant improvements in daily operations. Skilled in regulatory compliance and performance monitoring, consistently fostering a positive and productive work environment.

Overview

25
25
years of professional experience

Work History

Team Lead

Collins Cleaning
07.2022 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Directed and supervised team of 4 to 11.

Bartender/Shift Manager

Abbotts Bar And Grill
06.2015 - 07.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Manager

Cinco
08.2012 - 06.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Valencia College
Orlando, FL

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Schedule Management
  • Complaint resolution
  • Production Monitoring
  • Daily workflow improvement
  • Regulatory Compliance
  • Equipment Maintenance
  • Problem-Solving

Timeline

Team Lead

Collins Cleaning
07.2022 - Current

Bartender/Shift Manager

Abbotts Bar And Grill
06.2015 - 07.2022

Manager

Cinco
08.2012 - 06.2015

High School Diploma -

Valencia College

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Claudia BresachServer/Bartender/Manager