Claudia Cabrera Dorado

Work History

MyKey Global Accmmodation

05.2023 - 11.2024

Constant communication with guests to assure customer satisfaction levels
Reply to customer complaints and offer better accommodation options when possible
On Call Manager 3 times a year, to assist guest with accommodations' service complaints
Support to guests and policyholders with professionalism and accuracy
Update MyKey system with housing leads and accommodations solutions delivered
Relationships with partners (insurance adjusters), Airbnb and VRBO hosts and other housing suppliers
Maintain and follow through relationships with the guest and adjuster
Recommend efficiencies to streamline our processes and systems and support implementation of process improvements with your fellow OBASA team members
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Ralpch Macniven State Farm

01.2023 - 05.2023

I was responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products
Such as auto insurance, home insurance, and life insurance just to name some
In many ways it was very alike to my previous job
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Seabreze Allstate

01.2021 - 11.2022

Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals
Apply organization and time management skills when coordinating and responding to inbound telephone and email inquiries
Consistently meet and exceed agency goals while maintaining a 99% client satisfaction rate
Advised current and potential clients on home, auto, and life insurance benefits and options designed to provide personal and property protection in unforeseen circumstances
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.

Buzz Hill State Farm

01.2020 - 09.2020

Create and maintain customer files
Work with Office Manager with data quality
Perform other related support duties, such as answering phones, processing mail, assisting customers, scanning, photocopying, check and invoice processing
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Kohl's

11.2019 - 02.2020

Created a friendly and welcoming environment by greeting and helping customers
Maintained a high level of customer satisfaction through elective problem solving that was beneficial to both the customer and the company
Ensured all cash handling procedures were done in accordance to policy and procedure
Completed transactions accurately and anciently while engaging customers
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.