Jennifer Cobb
Kings Mountain,NC
Summary
I am interested in a full time, work from home, long term opportunity. I have over 30 years of experience in this industry. I am knowledgeable, a quick learner and enjoy working with and helping people. I also enjoy learning new ways to improve my skills and have received many accolades for my service. I am not afraid of change and will embrace it. I look forward to an opportunity to work with your company.
Overview
28
28
years of professional experience
Work History
Hotel Specialist
MyKey Global Accommodations
11.2022 - 11.2024
- Helped clients find temporary housing/hotel stays.
- Sought out affordable options and arranged billing for the hotel stay.
- Maintained hotel stay from beginning to end
- Monitored Allowed Living Expenses to ensure staying within the allowed maximum.
- Assisted in conducting needs assessments to identify the specific needs of the client
- Facilitated communication between clients, hotels and adjusters
- Negotiated lower rates when necessary
- Communicated professionally and effectively with Insurance adjusters, clients, hotels and associates.
- Monitored hotel folios for accuracy in rates and tax exempt status.
Hotel Account Coordinator
Assured Reloctaion
04.2017 - 11.2022
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Facilitated hotel search and set up billing arrangements for clients.
- Maintained Allowed Living Expense during entire stay
- Communicated Professionally and effectively with insurance adjusters regarding client's hotel stay, ALE limits. Facilitated Rentals and Rent Payments to landlords for stays less than 30 days
- Maintained Renter's insurance policies for insured's
Hotel Account Coordinator/Corporate Travel
Oakwood Worldwide
02.1997 - 04.2017
- Acted as a Corporate Travel Agent for relocating employees from various companies.
- Searched hotels, reserved and set up billing arrangements for clients.
- Maintained relocation time allowance for clients
- Maintained billing during entire stay
Education
GED -
Belding High School
Belding, MISkills
- Revenue management
- Vendor negotiation
- Reservation management
- Computer skills
- Financial transactions
- Detail-oriented
- Data entry
- Data entry proficiency
- Complaint handling
- Reservation processing
- Basic accounting
- Customer service
- Verbal and written communication
- Word and Excel
- Sabre Booking System, Hotelzon Booking system
Timeline
Hotel Specialist
MyKey Global Accommodations
11.2022 - 11.2024
Hotel Account Coordinator
Assured Reloctaion
04.2017 - 11.2022
Hotel Account Coordinator/Corporate Travel
Oakwood Worldwide
02.1997 - 04.2017
GED -
Belding High School
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