Summary
Overview
Work History
Education
Skills
Timeline
Awarded Props Award ~ Recognizing Excellence in Operations
BusinessAnalyst

CANDACE LEIGH BOWEN

Kings Mountain,NC

Summary

Conscientious individual and top competitor among workforce is seeking a career in Client Management, or related field. Consistently reliable, and maintains a high level of integrity. Accomplished at gaining clientell trust through genuine communication with diverse groups of individuals. Seasoned in sales and networking.

Overview

13
13
years of professional experience

Work History

Senior Global Service Center Rep

GeoBlue
06.2021 - Current
  • Organized complex cases through providing communication between insurance, hospital, and family members.
  • Maintained team productivity by organizing charts, insurance forms and patient documentation.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Approached and solved problems with initiative and sound judgment.
  • Documented, researched and resolved customer service issues.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Senior Customer Service Representative

C3i
08.2018 - 03.2021
  • Consistently top performing agent, conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Executed and completed with efficiency, 70 to 80 calls daily.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.

Payroll Administrator

STI Inc
08.2017 - 07.2018
  • Calculated payroll deductions by accurately using Paycom and processed payroll to meet preset requirements.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Liaised between multiple business divisions to improve communications.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.

Therapeutic Program Coordinator

Life Enrichment Center
07.2014 - 07.2016
  • Managed and designed effective programs for Alzheimer's and Asperger's patients with strategic programs to enhance community engagement and increase participant numbers.
  • Organized and managed program development from conception through successful execution.
  • Monitored effectiveness against individual participant needs.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.

Department Manager

True Value Hardware
06.2012 - 07.2014
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.

Education

Associate of Science - Aviation Electrician

United States Navy
Moffett Field California

Bachelor of Science - Counseling

Gardner Webb University
Boiling Springs, NC
12.2012

Skills

  • Conflict management
  • Employee training
  • Account Management
  • Complaint resolution
  • Microsoft Office Suite
  • De-escalation techniques
  • Client relations
  • Remote presenting
  • Sales presentations

Timeline

Senior Global Service Center Rep

GeoBlue
06.2021 - Current

Senior Customer Service Representative

C3i
08.2018 - 03.2021

Payroll Administrator

STI Inc
08.2017 - 07.2018

Therapeutic Program Coordinator

Life Enrichment Center
07.2014 - 07.2016

Department Manager

True Value Hardware
06.2012 - 07.2014

Associate of Science - Aviation Electrician

United States Navy

Bachelor of Science - Counseling

Gardner Webb University

Awarded Props Award ~ Recognizing Excellence in Operations

Received several awards in the past four years for excellence in Team work/Collaboration, Courage in Ethics,  and Customer Satisfaction. 

Consistently receives positive feedback and high scores from GeoBlue's surveyed customers. 

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