Summary
Overview
Work History
Skills
References
Timeline
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Claudia Calderon

Long Beach,Ca

Summary

Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Highly adaptable , relationship builder, self motivated individual seeking an opportunity in a fast-paced workspace that allows for the application of excellent retention, communication, and organizational skills.

Overview

8
8
years of professional experience

Work History

Driver

Amazon Flex
Irvine, Ca
01.2023 - Current
  • Provided excellent customer service throughout delivery process
  • Maintained a clean driving record with no violations or citations on file
  • Managed time efficiently when making multiple stops along designated routes
  • Completed daily routes in accordance with customer delivery expectations
  • Kept records of vehicle mileage, gas expenses and needed repairs.

Customer Care Agent

Lakeshore Learning Materials
Carson, CA
11.2023 - 12.2023
  • Assisted customers with product selection based on their individual requirements.
  • Maintained updated knowledge of products and services offered by the company.
  • Suggested additional products or services that may be beneficial for customers.
  • Processed orders for customers quickly and efficiently.

Aircraft Detailer

Prime Flight
Los Angeles, Ca
- 06.2021
  • Performed regular inspections of lavatories, galleys, and other areas throughout the plane's interior to ensure they are kept clean and sanitary
  • Demonstrated exceptional attention to detail by inspecting each area after completion for any missed spots or debris
  • Worked closely with team members in order to complete large scale projects in a timely manner
  • Excelled at following detailed instructions regarding specific customer requests or airlines regulations
  • Cleaned aircraft interiors by picking up waste, wiping down windows, or vacuuming
  • Stocked bathrooms with paper products, soap and other items necessary for daily operations
  • Conducted detailed searches of the interior of the aircrafts, including seats, gallies, cockpit, and lavatories by using manual inspection methods when necessary.

Sales Representative

Metro-by Tmobile
Long Beach, Ca
09.2015 - 12.2022
  • Responsible for ensuring store appearance is always clean and presentable, while staying informed of store policies, procedures, and promotions
  • Communicated product features, advantages, and benefits to customers
  • Developed and maintained relationships with customers to ensure repeat business
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Skills

  • Bilingual Spanish/English
  • Data Entry
  • Performance Goals
  • Problem-Solving
  • Strengths
  • Retention Strategies
  • Organization
  • Multitasking
  • Microsoft office-Excel
  • Word
  • Client Relationship

References

References available upon request

Timeline

Customer Care Agent

Lakeshore Learning Materials
11.2023 - 12.2023

Driver

Amazon Flex
01.2023 - Current

Sales Representative

Metro-by Tmobile
09.2015 - 12.2022

Aircraft Detailer

Prime Flight
- 06.2021

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Claudia Calderon