Gilbert Sanchez
Lynn,MA
Summary
Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Energetic Sales Associate with a solid understanding of the retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.
Overview
8
8
years of professional experience
Work History
Driver
DoorDash
Boston, MA
01.2016 - Current
- Ensured that goods and products were delivered to the customer on time and in excellent condition.
- Directly interacted with customers in a pleasant manner.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Verified orders prior to completing deliveries to avoid customer complaints.
Driver
Bridgewell
Lynn, MA
02.2019 - 03.2021
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Obtained customer signatures to complete and process paperwork.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Checked in with dispatch service and updated with current location.
Warehouse Clerk
Surgical Tables Inc
Middleton, MA
2015 - 2017
- Forklift Operator
- Receive products from vendor deliveries and unload trucks at the loading docks
- Update the product inventory as products are received and added to our inventory
- Picked up incoming stock and delivered materials to designated locations.
- Received, stored and shipped goods and materials.
- Sorted cargo before loading and unloading.
- Tagged all inbound merchandise with receiving date.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Driver
UBER DRIVER PROGRAM
Boston, MA
2015 - 2016
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
- Directly interacted with customers in a pleasant manner.
- Established long-term customer relationships through prompt and courteous service.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Worked overnight shifts during peak periods.
- Communicated customer complaints, requests and feedback to company management.
Retail Sales Associate
Forever 21
Peabody, MA
2013 - 2014
- Welcomed customers into the store and helped them locate items.
- Engaged with customers in a sincere and friendly manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Worked with the management team to implement the proper division of responsibilities.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Contacted other store locations to determine merchandise availability.
Cashier
Häagen-Dazs
Peabody, MA
2011 - 2013
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Greeted customers promptly.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Stocked and replenished merchandise according to store merchandising layouts.
- Built relationships with customers to increase likelihood of repeat business.
- Responded to customer questions and requests in a prompt and efficient manner.
Education
High School Diploma - undefined
Classical High School
Lynn, MA2014
Skills
- Customer service
- Positive and friendly
- Goal-oriented
- Excellent work ethic
- Bilingual Spanish/English
- Good multitasker
- Motivated team player
- Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Driver
Bridgewell
02.2019 - 03.2021
Driver
DoorDash
01.2016 - Current
Warehouse Clerk
Surgical Tables Inc
2015 - 2017
Driver
UBER DRIVER PROGRAM
2015 - 2016
Retail Sales Associate
Forever 21
2013 - 2014
Cashier
Häagen-Dazs
2011 - 2013
High School Diploma - undefined
Classical High School