Susan Menjivar
Seattle,WA
Summary
To work in a fast-paced, stimulating medical environment that challenges me and helps me to broaden my professional knowledge and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Pine Environmenta LLC
Tukwila, Washington
04.2025 - Current
- Adhered to company policies and procedures related to safety and security standards.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Warehouse Associate
Amazon Warehouse
Salt Lake City, UT
10.2024 - 11.2024
- Pack packages for Customers
- Pack CPT packages for customer before next delivery
- Lift 25 to 50 lbs
- Cross-training in multiple areas of the warehouse and participating in projects as needed.
Sr. Warehouse Associate
Cencora
Salt Lake City, UT
04.2024 - 06.2024
- Responsible for printing and sorting customer invoices as well as price stickers.
- Responsible for the packing of invoices for shipping.
- Sorts all of the incoming mail.
- Removes totes from conveyor before scanning pick ticket and ultimately scans all items in tote.
- Monitors computer for some kind of indication in the event of an error.
- Notifies Supervisor of error after making correction to the respective customer order.
- Completes quality control task by closing tote and scanning for manifest.
- Complies with all safety requirements pertaining to job functions and general Distribution Center safety requirements.
- Maintains a clean work area to help ensure that merchandise remains clean and to help prevent work related injuries.
- Complies with all appropriate policies, procedures, safety rules and DEA regulations.
- Must be able to work overtime when necessary and participate in physical inventory.
- Performs related duties as assigned.
- Double check
- Audit for picking in Cage, and Vault
Client Services Agent
ARUP Laboratories
Salt Lake City, UT
05.2023 - 11.2023
- The Client Services Agent acts as the front-lines to establish and provide excellent patient care and customer service.
- Working within a complex, in-bound call center, the Client Service Agent facilitates communication with healthcare providers, patients and ARUP staff and support.
- Demonstrate competence in the policies, procedures and processes associated with delivering excellent customer service at ARUP Laboratories.
- Provide a supportive link between ARUP customers both internal and external, while demonstrating a professional image through phone, email and other communications to ARUP customers.
Amazon Warehouse Associate
Amazon Warehouse
West Jordan, UT
11.2022 - 02.2023
- Pack packages for Customers
- Pack CPT packages for customer before next delivery
- Lift 25 to 50 lbs
- Cross-training in multiple areas of the warehouse and participating in projects as needed.
Health Information Associate
RAYUS Radiology
South Jordan, UT
04.2022 - 11.2022
- Medical Records Administration
- Ensures that all incoming and outgoing medical report requests are processed on a daily basis.
- Answers telephone requests for patient files from referring physician offices and patients.
- Prepares the daily duplicates and reports for delivery by the various courier services.
- Files and organizes the courier lists of outgoing films and reports.
- Ships all other items leaving clinic using preferred shipper as needed.
- Finds and retrieves outside films for doctors, technologists, and research.
- Communicates with attorney and insurance companies regarding patients.
- Communicates with patients to ensure they receive the records they have requested.
- Follows all HIPAA guidelines for release of information.
- Burn images to CD's and mail them out.
- Verify Balances with Attorney's offices, print and fax Lien's
- Print HCFA'S on a weekly basis.
- Tasking
Warehouse Associate
Amazon Fulfillment Center
West Jordan, UT
10.2021 - 02.2022
- Pack packages for Customers
- Pack CPT packages for customer before next delivery
- Lift 25 to 50 lbs
- Cross-training in multiple areas of the warehouse and participating in projects as needed.
Administrative Assistant
University of Utah School of Dentistry
Salt Lake City, UT
08.2020 - 11.2020
- Provides exceptional customer service and is an integral part of the Group Practice.
- Supports patient operations with overall care coordination for patients within Group Practice
- Acts as a liaison between the student dentist and the coordination of their care.
- Schedules and registers patients into Epic while proactively filling schedules for patients recalls and follow up care.
- Reviews billing requirements for patients treatment plan and schedules accordingly.
- Oversees the continuity of patient care to experience.
- Acts as a scheduling resource for students to maximize their time in clinic.
- Assists patients with automated medical records access as needed.
- Maintains accurate registration by completing assigned work queues.
- Completes patients check in and check out processes by reviewing accounts and other compliance related documents for completeness and accuracy.
- Obtains and documents missing information required for registration.
- Collects all necessary co-pays, deductibles and co insurance as needed.
- Reconciles cash against daily charge and cash reports.
- Maintain accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
- Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Transplant Financial Coordinator (Contract)
Keck Medical Center of USC
Los Angeles, CA
06.2019 - 11.2019
- Assure transplant patients' medical services are covered by insurance.
- Insurance verification, authorization submission, effective patient counseling of insurance plans, providing insurance guidance when patients have a lapse of insurance or are under-insured and solid understanding of the complexity of transplant benefits as dictated by different insurance coverage.
- Accelerating patient financial clearance by following standardized process steps.
- Problem-solve in real time and provide appropriate insurance direction to patients and staff, as needed.
- Submit Expired Transplant renewal through Insurance web portal or e-fax.
- Obtain Transplant benefits for Patient and Living Donor.
Education
Diploma in Medical Billing and Coding - Healthcare
Eagle Rock College
Los Angeles, CA10.2017
Diploma in Medical Assisting - Medical
CSI Bryman College
Los Angeles, CA10.2001
High school diploma or GED -
Fairfax Senior High School
Los Angeles, CA06.1999
Skills
- Revenue cycle management
- Medical Insurance
- Administrative Experience
- Data collection
- CPT coding
- EMR systems
- Billing
- Specimen collection / processing
- ICD Coding
- Patient assessment
- AdvancedMD
- Bilingual
- 10 key typing
- ICD-9
- Vital signs
- Collections
- Cash register
- Communication skills
- Cash handling
- Medical terminology
- Utilization management
- Medical scheduling
- Home health
- Scheduling
- English and Spanish
- Microsoft Powerpoint
- Computer literacy
- EHR systems
- Computer skills
- Medical Billing
- Microsoft Office
- Heavy lifting
- Clerical experience
- Spanish
- Microsoft Word
- Health information management
- Records management
- Outlook
- ICD coding
- Phlebotomy
- 10 key calculator
- Medicare
- Customer Service
- Experience Administering Injections
- Packaging
- Word processing
- Medical collection
- CPT
- Insurance Verification
- Computer Operation
- Driving
- Vital Signs
- Typing
- Warehouse experience
- Medical Scheduling
- Coding
- Next-gen
- Credit Card
- Receptionist
- Anatomy Knowledge
- Phone etiquette
- Insurance verification
- Medical Records
- Patient service
- Sales
- Medical administrative support
- CPT Coding
- 10 Key Data Entry
- Medical Coding
- Workday
- Order picking
- Microsoft Excel
- SharePoint
- Filing
- Customer Service Skills
- Documentation Review
- Epic
- Accounts receivable
- Auditing
- Medical records
- Adobe Acrobat
- Quality control
- Clerical Experience
- Medical Terminology
- Windows
- Microsoft Outlook
- Negotiation
- Phone Etiquette
- Fusion
- Organizational skills
- Data entry
- Accounts Receivable
- English
- Financial concepts
- HIPAA
- ICD-10
- Hospital experience
- EMR
- Medical imaging
- Collection
- Microsoft Access
- DME
- Medical office experience
- Cerner
- Patient Care
- Allscripts
- Medical Collection
- Customer support
- Analysis skills
- Front desk
- Expert
- Google Docs
- Excel
- Laboratory Experience
- Claims
- Medical coding
- Hospital
- Laboratory experience
- Office experience
- Live chat
- Warehouse distribution
- Medical receptionist
- Time management
- Medical documentation
- Documentation review
- Customer service
- Package delivery
- Attention to detail
- Valid Driver's license
- Driving and transportation
- Friendly and outgoing
Certification
- Medical Coding Diploma
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Driver
Pine Environmenta LLC
04.2025 - Current
Warehouse Associate
Amazon Warehouse
10.2024 - 11.2024
Sr. Warehouse Associate
Cencora
04.2024 - 06.2024
Client Services Agent
ARUP Laboratories
05.2023 - 11.2023
Amazon Warehouse Associate
Amazon Warehouse
11.2022 - 02.2023
Health Information Associate
RAYUS Radiology
04.2022 - 11.2022
Warehouse Associate
Amazon Fulfillment Center
10.2021 - 02.2022
Administrative Assistant
University of Utah School of Dentistry
08.2020 - 11.2020
Transplant Financial Coordinator (Contract)
Keck Medical Center of USC
06.2019 - 11.2019
Diploma in Medical Billing and Coding - Healthcare
Eagle Rock College
Diploma in Medical Assisting - Medical
CSI Bryman College
High school diploma or GED -
Fairfax Senior High School