PORSCHEA GLENN
Villa Rica,GA
Summary
Dependable Cashier Assistant trained in register operations, customer engagement and merchandising. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented and responsive to changing assignments. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Reliable team member with years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales. Compassionate Home Health Aide focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Detail-oriented skilled in assisting clients with daily living activities, transportation and maintaining overall well-being. Offering years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Holds superior record of patient dedication and commitment by promoting comfort and quality care. Reliable housekeeper dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated Housekeeper experienced in basic housekeeping duties including changing sheets and towels, restocking toilet supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
10
10
years of professional experience
Work History
Driver
Instacart Shoppers
Villa Rica, GA
03.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Reduced delivery times with careful planning and route optimization.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Minimized liability by consistently following road rules when driving.
Front End Cashier Assistant
Beauty Master
Douglasville, GA
05.2023 - 07.2023
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Maintained a well-stocked and organized cashier area for optimal productivity.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
- Upheld a professional appearance at all times in accordance with company dress code policies.
- Continuously improved performance through active participation in training sessions and workshops provided by management.
- Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
- Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
- Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
- Supported store promotions by actively informing customers about ongoing sales events or special offers.
- Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
- Managed currency exchanges accurately, minimizing discrepancies between register totals and actual cash amounts on hand.
- Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Driver
Tricee Taxi
Covington, GA
08.2022 - 03.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Maintained clean and organized vehicle, enhancing professional image of company.
Assistant Manager
Omar & Beyond Landscaping, LLC
Covington, GA
02.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved operational efficiency by adopting new technology for inventory management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Associate Cashier
Chapel Beauty
Stonecrest GA
04.2022 - 12.2022
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and actualized customer service initiatives to decrease wait times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Increased revenue by cross-selling and upselling products and services.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized guest payments.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Assistant
SUNNY BEAUTY SUPPLY
07.2020 - 03.2022
- Handled merchandising and restocking needs for checkout lanes.
- Increased customer satisfaction with assistance for any request or question.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Retrieved carts and baskets left at check-out lanes and returned to entryways to keep front-end neat.
- Backed up cashiers in serving high volume of customers by expertly bagging products.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Stayed up to date on current item discounts to support promotions.
- Applied conversational abilities to connect with individuals and better serve individual needs.
- Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Helped customers find specific products, answered questions and offered product advice.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customer locate and select appropriate merchandise throughout store.
Delivery Driver
Pizza Hut
08.2019 - 05.2020
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 50%.
- Avoided delivery delays by carefully planning best routes with GPS.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Handled merchandise in accordance with product handling standards.
- Reviewed over 30 daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Contacted customers prior to delivery to coordinate delivery times.
- Processed payments by accepting cash, checks and credit card payments.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
CASHIER
BEAUTY MASTER
12.2018 - 07.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Monitored sales events, added new merchandise and rang up purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Housekeeper
HAMPTON INN
02.2018 - 10.2018
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Home Health Aide
M&S HOMECARE SERVICES
03.2014 - 11.2017
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client's well-being, safety and comfort under direction of physician.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented client progress in charts and logbooks.
- Monitored and reported clients' progress.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned optimal meals based on established nutritional plans.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Improved patient outlook and daily living through compassionate care.
Education
HS Medical Office & Billing Specialist - Health Science
Ultimate Medical Academy
Tampa, FLAssociate of Science - Pharmacy
Ultimate Medical Academy
Tampa, FLGED -
West Georgia Technical College
La Grange, GASkills
- Customer service
- Bank deposits
- Cash management
- Coin counting
- Customer greeting
- Cash drawer balancing
- Credit and cash transactions
- Customer assistance
- Product recommendations
- Payment processing
- Merchandise restocking
- Cash register operation
- Returns and exchanges
- Exceptional Communicator
- Inbound and Outbound Calling
- Customer Service and Assistance
- Customer Service
- Account Management
- MS Office Proficiency
- Closing Sales
- Product Merchandising
- Customer Complaint Resolution
- Retail Marketing
- POS System Operations
- Complaint Escalation
- Inventory Control
- Refunds and Exchanges
- Cross-Functional Team Collaboration
Timeline
Driver
Instacart Shoppers
03.2024 - Current
Front End Cashier Assistant
Beauty Master
05.2023 - 07.2023
Driver
Tricee Taxi
08.2022 - 03.2023
Customer Service Associate Cashier
Chapel Beauty
04.2022 - 12.2022
Assistant Manager
Omar & Beyond Landscaping, LLC
02.2021 - 03.2023
Cashier Assistant
SUNNY BEAUTY SUPPLY
07.2020 - 03.2022
Delivery Driver
Pizza Hut
08.2019 - 05.2020
CASHIER
BEAUTY MASTER
12.2018 - 07.2019
Housekeeper
HAMPTON INN
02.2018 - 10.2018
Home Health Aide
M&S HOMECARE SERVICES
03.2014 - 11.2017
HS Medical Office & Billing Specialist - Health Science
Ultimate Medical Academy
Associate of Science - Pharmacy
Ultimate Medical Academy
GED -
West Georgia Technical College