Claudia Calixte
Orlando
Summary
At Spectrum, I excelled as a Customer Experience Specialist, leveraging my strong communication skills and adaptability to enhance customer satisfaction significantly. I adeptly handled high-volume inquiries, turning challenges into positive outcomes through effective problem-solving and negotiation. My commitment to continuous improvement and keen ability to identify customer needs underscored my role in elevating service standards.
Overview
2
2
years of professional experience
Work History
Customer Experience Specialist
Spectrum
06.2022 - 10.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Negotiated solutions with dissatisfied customers, often turning potential negative reviews into positive testimonials.
Education
Associate Degree -
Oak Ridge
Orlando Florida 05.2018
Skills
The ability to interact and communicate with others, and to cooperate with them
The ability to determine how to approach a task, deal with conflict, and handle project bottlenecks
The ability to adapt to changing circumstances, requirements, and strategies
The ability to focus on a speaker, understand their message, and respond thoughtfully
The ability to organize people to achieve a goal, and to be accountable, reliable, and self-confident
Timeline
Customer Experience Specialist
Spectrum
06.2022 - 10.2024
Associate Degree -
Oak Ridge
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