Claudia Calvert
San Diego,CA
Summary
Responsible for providing direct services and referrals to families. As a Family support specialist, conduct comprehensive assessment of all participants in the family. works closely to identify strengths and needs. work collaborative with community partners to facilitate social services and referrals. conducts follow ups via phone, email, text and one on one in person to ensure continuation of services. maintain timely, complete, and accurate records and progress notes. Educate families about community resources, insurance benefits, topics of interest or goals. attends meetings trainings, case conferences
and community events, assist in monitoring quality assurance, completes and submits required data entry and reports in a timely matter.
Experienced with managing and inputting large volumes of data accurately. Utilizes efficient data entry techniques and software tools for optimal performance. Strong understanding of maintaining data integrity and ensuring consistency across systems.
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Entry Technician
NHA
San Diego, CA
07.2022 - Current
- Executed data entry and updates in electronic systems to ensure accuracy and operational efficiency.
- Identified discrepancies in data sets and implemented corrective measures to ensure data integrity.
- Streamlined data entry processes, reducing turnaround time for information updates.
- Trained new staff on data entry protocols, enhancing team productivity and accuracy.
Program Assistant
Neighborhood House Association
San Diego, CA
10.2021 - Current
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Family Support Specialist
NHA
San Diego, CA
08.2011 - 10.2021
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Supported individuals by facilitating weekly group sessions.
- Identified appropriate community resources and provided referrals for services.
- Conferred with clients to discuss personal options and goals
- Collaborated with community agencies and coordinators to develop individualized plans for participants.
Education
Associate of Science - Child Development
Site Supervisor Permit
05.2026
Associate of Science - Child Development
Southwestern College
Chula Vista, CA06.1995
Skills
- Networking expertise
- Proficient in candidate assessment
- Documentation and Recordkeeping
- Long-term planning
- Records Management
- Decision Making
Accomplishments
- Achieved family goals through effectively helping with direct services and referrals.
Certification
- Site Supervisor Permit
- First aid and CPR certified
- Leadership Studies in the Advancement of Organizational and Service Excellence Certificate of Completion
Languages
Spanish
Native or Bilingual
Timeline
Data Entry Technician
NHA
07.2022 - Current
Program Assistant
Neighborhood House Association
10.2021 - Current
Family Support Specialist
NHA
08.2011 - 10.2021
Associate of Science - Child Development
Southwestern College
Associate of Science - Child Development
Site Supervisor Permit