Claudia Carrillo
Bakersfield,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Lash Artist/Hairstylist
Lashberry Studio LLC
Bakersfield, CA
10.2022 - 12.2025
- Executed precise lash application techniques to enhance client satisfaction and retention.
- Trained junior artists on best practices for lash extensions and customer service.
- Developed customized lash designs based on client preferences and facial features.
- Maintained high standards of hygiene and safety protocols in all procedures.
- Implemented scheduling systems to optimize appointment flow and reduce wait times.
- Cultivated strong client relationships through effective communication and follow-ups.
- Monitored inventory levels of supplies, ensuring availability for seamless operations.
Driver
Uber
09.2018 - 09.2022
- Delivered safe, efficient transportation to passengers while adhering to traffic regulations.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Navigated routes using GPS technology to optimize travel time and enhance customer satisfaction.
- Communicated effectively with passengers to provide a positive ride experience and address inquiries.
- Followed all relevant traffic laws and safety regulations.
Warehouse/ Resource Recovery Specialist/ Receiving
Intex Corp.
Long Beach, CA
03.2017 - 02.2018
- Identify and separate disposed materials in accordance with California State regulations.
- Conduct inspections of receptacles and accumulations areas to ensure requirements are followed.
- Move materials as needed, using pallet jack, dollies and other necessary equipment. Orders new accumulation containers as required.
- Schedule new appointments for receiving returns from Walmart or any other customer.
- Received and scanned in Excel format all mail, FeDex and UPS received everyday.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
Quality Control Supervisor
California Vapor
El Segundo, CA
09.2016 - 03.2017
- Supervises and coordinates activities of workers engaged in inspecting incoming materials and finished fabricated products to ensure adherence to company quality standards and customer specifications.
- Draw, sketch and writes inspection procedures for each new item to be fabricated, measured devices to be used, and maximum and minimum acceptable dimensions.
- Inspect molded components following first run production of new item; using gauges and shadows comparators and advises technician of types of defects noted and needs for machine adjustments.
- Repeat inspection procedures until products meets quality standards and specifications are attained.
- Developed and implemented quality control protocols, improving operational efficiency across all production lines.
- Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
Cashier/Dispatcher
Benny's Tacos
Westchester, CA
06.2015 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Learned duties for various positions and provided backup at key times.
- Handled high-volume sales during peak hours while maintaining service quality.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints with professionalism, fostering positive relationships and repeat business.
Cashier/Receptionist
Mellano and Company
Los Ángeles, CA
10.2014 - 12.2015
- Welcome visitors by greeting them in person or in the phone; answering or referring inquiries.
- Direct visitors by maintaining employees and department directories; giving instructions; maintaining security by following procedures monitoring logbook; issuing visitors badges.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Server
The Good Pizza
Playa Del Rey, CA
05.2014 - 07.2014
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Delivered exceptional customer service in fast-paced environment.
- Fostered positive dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to streamline order preparation and enhance efficiency.
- Implemented best practices for cleanliness and food safety compliance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier/ Manager
Benny’s Tacos
Venice, CA
06.2013 - 05.2014
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Analyzed sales data to identify trends and inform stocking decisions, aligning inventory with customer demand.
- Managed scheduling and payroll for cashier staff, optimizing labor costs while maintaining service quality.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier/Waitress
Manuel’s Burgers
Los Angeles, CA
10.2012 - 08.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored inventory levels at registers, reporting discrepancies to management promptly
- Collaborated with team members to streamline checkout processes and reduce wait times
Cashier
Tom’s Super Burgers
Gardena, CA
07.2011 - 10.2012
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving queries and complaints promptly.
- Monitored inventory levels, notifying management of stock shortages as needed.
- Enforced company policies regarding food safety and hygiene standards consistently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier/Waitress/shift leader
Tom’s Famous Family Restaurant
Lynwood, CA
02.2009 - 03.2011
- Assisted customers with menu selections, providing recommendations to enhance dining experience.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier/Sales Associate
Ritmo Latino
Long Beach, CA
11.2007 - 01.2009
- Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
- Collaborated with team members to improve checkout procedures.
- Resolved customer complaints swiftly, maintaining high satisfaction rates.
- Monitored store displays and organized merchandise for optimal presentation.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Waitress
Casa Corona
Lynwood, CA
08.2006 - 11.2006
- Took orders, provided dining service, great customer service, served meals.
- Monitored dining area to ensure cleanliness and organization throughout shifts.
- Assisted in menu updates by providing feedback based on customer preferences and trends.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed tables efficiently, ensuring timely order delivery and accuracy.
Education
No Degree - Nursing
Bakersfield College
Bakersfield, CA05-2027
Graduate Certificate - Cosmetology
Santa Monica College
Santa Monica, CA08-2026
Certificate - Office Assistant
Bakersfield Adult School
Bakersfield, CA01-2021
High School Diploma -
Lynwood High School
Lynwood, CA06-2006
Skills
- Deals with internal and external customers at all levels via telephone and email
- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
- Bilingual: Able to speak, write, and read in English/Spanish
- Adaptability
- Critical thinker, decision maker and problem solver
- Exceptional computer knowledge in Microsoft word, excel and power point
- Ability to organize and work under extreme work pressure
- Ability to work well with others
- Efficient: Competent, capable, and able to get results
- Honest: Not lying, cheating or stealing, sincere
- Professionalism
- Management skills
- Maintaining customer loyalty
- Schedule staff working hours and time
- Manage a group of diverse staffs that have different abilities
- Customer service experience in a retail environment
- Punctual and always on time for work
- Goal setting
- Business planning
- Data analysis
Timeline
Lash Artist/Hairstylist
Lashberry Studio LLC
10.2022 - 12.2025
Driver
Uber
09.2018 - 09.2022
Warehouse/ Resource Recovery Specialist/ Receiving
Intex Corp.
03.2017 - 02.2018
Quality Control Supervisor
California Vapor
09.2016 - 03.2017
Cashier/Dispatcher
Benny's Tacos
06.2015 - 05.2016
Cashier/Receptionist
Mellano and Company
10.2014 - 12.2015
Server
The Good Pizza
05.2014 - 07.2014
Cashier/ Manager
Benny’s Tacos
06.2013 - 05.2014
Cashier/Waitress
Manuel’s Burgers
10.2012 - 08.2013
Cashier
Tom’s Super Burgers
07.2011 - 10.2012
Cashier/Waitress/shift leader
Tom’s Famous Family Restaurant
02.2009 - 03.2011
Cashier/Sales Associate
Ritmo Latino
11.2007 - 01.2009
Waitress
Casa Corona
08.2006 - 11.2006
No Degree - Nursing
Bakersfield College
Graduate Certificate - Cosmetology
Santa Monica College
Certificate - Office Assistant
Bakersfield Adult School
High School Diploma -
Lynwood High School