Claudia Castillo
UHNW FAMILY
2
Languages
29
years of professional experience
Seasoned Estate Manager with more than 20 years of experience supporting Ultra High Net Worth (UHNW) families and executives across the United States and internationally. Expertise includes luxury estate management, property operations, household staff leadership, vendor management, budgeting, travel logistics, renovations, event coordination, and family office support. Demonstrated success managing multiple residences simultaneously while maintaining exceptional standards of service, discretion, operational efficiency, and principal satisfaction. Known for strong leadership, proactive problem-solving, financial oversight, and the ability to coordinate complex household and property operations across diverse locations.
Professional with strong background in estate management, adept at overseeing operations and ensuring property excellence. Known for fostering collaborative environments and driving results. Skilled in vendor coordination, budgeting, and maintenance oversight. Reliable and adaptable to changing needs, with focus on achieving high standards.
Work History
SENIOR ESTATE MANAGER
3 Years 5 Months- Provide strategic oversight and day-to-day management of a portfolio of luxury residences across the United States and Europe, ensuring seamless operations and exceptional service delivery.
- Key Achievements & Responsibilities
- Direct all residential operations, maintenance programs, renovations, and capital improvement projects across multiple luxury properties.
- Managed household personnel, contractors, vendors, and specialized service providers, ensuring high standards of performance and confidentiality were consistently met.
- Developed and oversaw annual operating budgets, tracked expenses, approved invoices, and prepared financial reports to align with operational goals.
- Coordinated domestic and international travel logistics, guest accommodations, and property readiness to ensure seamless guest experiences.
- Implement operational procedures, maintenance schedules, and service standards to improve efficiency and consistency across residences.
- Serve as the primary liaison between principals, household staff, vendors, and external stakeholders.
- Protect highly confidential personal, financial, and operational information.
HOUSE MANAGER
10 Years 3 Months- Managed complex household operations and provided direct support to principals and family members while ensuring seamless daily execution across multiple residences.
- Key Achievements & Responsibilities
- Coordinated domestic and international travel arrangements, ensuring timely itineraries, accommodations, and logistics for seamless experiences.
- Coordinated domestic and international travel arrangements, itineraries, accommodations, transportation, and logistics.
- Oversaw household inventories and purchasing while managing vendor relationships to ensure property readiness and operational efficiency.
- Oversaw household inventories, purchasing, vendor management, and property readiness.
- Assisted with household organization, systems implementation, and operational improvements.
- Provided exceptional service with discretion and professionalism, adapting to the fast-paced needs of a private household.
- Supervised staff performance, providing training and mentorship to enhance team effectiveness.
PERSONAL EXECUTIVE ASSISTANT UHNW
14 Years 4 Months- Provided high-level executive, administrative, and lifestyle support to principals while managing residential operations, business logistics, and special projects.
- Managed complex calendars, confidential communications, meetings, travel arrangements, and executive priorities.
- Coordinated domestic and international travel, creating detailed itineraries and managing accommodations, transportation, dining reservations, and special requests for seamless travel experiences.
- Oversaw household budgets and payroll, coordinating invoice approvals and expense reporting to maintain financial accuracy and accountability.
- Managed renovation projects, maintenance programs, vendor negotiations, and contractor supervision.
- Organized social, corporate, and philanthropic events, ensuring flawless execution and enhancing guest experience through meticulous planning and attention to detail.
- Served as trusted liaison between principals, family office personnel, legal advisors, vendors, and external partners.
Education
Bachelor's Degree - Communication & Hospitality
Skills
Property management
Luxury Property Software
Project Coordination Tools
Smart Home & Security Systems
Budget management
Calendar Management Systems
Smart home systems
Staff supervision and training
Microsoft Office Suite
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
SENIOR ESTATE MANAGER
UHNW FAMILY
01.2023 - 06.2026Read More
HOUSE MANAGER
Family Assistant UHNW
02.2012 - 05.2022Read More
PERSONAL EXECUTIVE ASSISTANT UHNW
Family Office Support
09.1997 - 01.2012Read More
Tecnológico de Monterrey
Bachelor's Degree from Communication & Hospitality
Read More
CORE COMPETENCIES
- Estate & Property Management
- Multi-Residence Operations and Household Staff Leadership.
- Family Office Support and Budget Management & Expense Control.
- Vendor & Contractor Relations and Luxury Residence Maintenance
- Renovation & Construction Oversight
- Travel & Lifestyle Management and Event Planning & Guest Services
- Asset & Inventory Management and Security & Risk Management
- Smart Home Systems and Project Management
- Operational Efficiency
- Bilingual English & Spanish
ADDITIONAL INFORMATION
- Valid Driver's License
- Available for Domestic and International Travel