Overview
Work History
Education
Skills
Timeline
Generic

Claudia Castro

Woodland Park,CO

Overview

5
5
years of professional experience

Work History

Personal Banker Officer

Vectra Bank
08.2023 - Current
  • Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
  • Resolved complex account issues through diligent research and prompt communication with clients.
  • Developed customized financial plans tailored specifically to each client''s unique short-term and long-term goals.
  • Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.

Assistant Branch Manager

Community Banks of Colorado
09.2019 - 06.2023
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Education

Cyber Security - Cyber

University of Colorado At Boulder
Boulder, CO

Accounting - Accounting

Felipe Herrera
Alquizar, Cuba
04.2017

Skills

Policy development and implementation

Timeline

Personal Banker Officer

Vectra Bank
08.2023 - Current

Assistant Branch Manager

Community Banks of Colorado
09.2019 - 06.2023

Cyber Security - Cyber

University of Colorado At Boulder

Accounting - Accounting

Felipe Herrera

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Claudia Castro