Claudia Castro
Woodland Park,CO
Overview
5
5
years of professional experience
Work History
Personal Banker Officer
Vectra Bank
Woodland Park, CO
08.2023 - Current
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Resolved complex account issues through diligent research and prompt communication with clients.
- Developed customized financial plans tailored specifically to each client''s unique short-term and long-term goals.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
Assistant Branch Manager
Community Banks of Colorado
Woodland Park, CO
09.2019 - 06.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Education
Cyber Security - Cyber
University of Colorado At Boulder
Boulder, COAccounting - Accounting
Felipe Herrera
Alquizar, Cuba 04.2017
Skills
Policy development and implementation
Financial services
Sales expertise
Loans
Relationship building and management
Cash Handling
Banking
Sales and marketing
Attention to Detail
Critical Thinking
Teamwork and Collaboration
Problem-Solving
Self-Motivated
Dependable and Responsible
Teambuilding
Decision-Making
Timeline
Personal Banker Officer
Vectra Bank
08.2023 - Current
Assistant Branch Manager
Community Banks of Colorado
09.2019 - 06.2023
Cyber Security - Cyber
University of Colorado At Boulder
Accounting - Accounting
Felipe Herrera