Claudia Chavez
Summary
Dynamic and results-driven professional with extensive leadership experience in banking, financial services, and customer relations. Recognized for exceptional communication skills and bilingual proficiency, fostering enduring client relationships while managing branch operations effectively. Expertise in enhancing operational efficiency, driving revenue growth, and mentoring teams ensures compliance and exceptional service delivery. A reliable leader committed to strategic planning and empowering teams to adapt to evolving challenges in financial and customer-facing environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Red River Credit Corporation
05.2025 - Current
- Lead branch operations, driving financial growth and customer engagement.
- Streamlined loan processes, enhancing efficiency and client satisfaction.
- Trained and mentored staff to exceed performance goals.
- Oversaw daily branch operations to enhance customer service and operational efficiency.
- Developed and implemented strategic initiatives to boost loan portfolio performance and compliance standards.
Relationship Banker
Arvest Bank
03.2025 - 05.2025
- Built trusted client relationships through personalized banking solutions.
- Supported operations including account management, loans, and financial analysis.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed financial needs to recommend appropriate banking products and services.
Branch Manager
Loyal Loans
08.2024 - 03.2025
- Directed daily branch operations while ensuring compliance with regulations.
- Boosted branch revenue by optimizing loan servicing and collection strategies.
- Trained, mentored, and evaluated staff to improve team performance and service delivery.
- Analyzed market trends to identify opportunities for business growth and expansion strategies.
Assistant Manager
Red River Credit Corporation
01.2024 - 08.2024
- Supported branch leadership and loan portfolio management.
- Strengthened customer satisfaction by resolving escalated issues.
- Led team in achieving operational efficiency through streamlined processes and enhanced customer service protocols.
- Developed training programs to improve staff performance and ensure compliance with company policies and procedures.
Line Cook/Prep Cook
Lancer Hospitality
11.2022 - 12.2023
- Maintained high-quality food standards and supported catering operations.
- Prepared and cooked a variety of dishes according to standardized recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health and safety regulations.
Customer Service Representative
Maximus
01.2022 - 10.2022
- Delivered excellent customer service while maintaining HIPAA compliance.
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining quality service standards and ensuring customer satisfaction.
Cashier/Sales Associate
Beauty World
07.2021 - 01.2022
- Assisted customers, managed sales, and maintained store operations.
- Maintained accurate cash drawer and balanced daily sales reports.
- Processed customer transactions efficiently using point-of-sale systems.
Juicer/Cashier
Wheeze the Juice
06.2017 - 06.2021
- Provided friendly service and ensured accurate cash handling.
- Trained and mentored new staff on safe food handling and juicing techniques.
- Operated commercial juicing equipment to produce high-quality juice products efficiently.
Education
High School Diploma -
Northwest Classen High School
Oklahoma City, OK01.2019
Skills
- Financial Services: Loan Processing, Credit Analysis, Account Management, Underwriting, Budgeting
- Customer Engagement: Relationship Building, Conflict Resolution, Negotiation, Bilingual (Spanish)
- Technical: Microsoft Office Suite, Loan Servicing Systems, POS Systems, Data Entry, Multi-line Phone Systems
- Leadership: Team Training, Supervising, Interviewing, Performance Development
- Additional: Communication, Document Review, Marketing, Proofreading, Hospitality & Culinary
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Certification
Driver's License | Valid through July 2027
Languages
Spanish – Fluent
English – Fluent
Timeline
Branch Manager
Red River Credit Corporation
05.2025 - Current
Relationship Banker
Arvest Bank
03.2025 - 05.2025
Branch Manager
Loyal Loans
08.2024 - 03.2025
Assistant Manager
Red River Credit Corporation
01.2024 - 08.2024
Line Cook/Prep Cook
Lancer Hospitality
11.2022 - 12.2023
Customer Service Representative
Maximus
01.2022 - 10.2022
Cashier/Sales Associate
Beauty World
07.2021 - 01.2022
Juicer/Cashier
Wheeze the Juice
06.2017 - 06.2021
High School Diploma -
Northwest Classen High School
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