Mary Skruck
Finance Manager
Houston,TX
Summary
Resourceful and professional individual with a strong background in finance operations, sales growth, and customer relations. Highly knowledgeable in financial planning, analysis, and reporting, utilizing advanced financial models and technology to drive efficiency, accuracy, and strategic decision-making. Demonstrated success in optimizing financial performance, managing budgets, and providing actionable insights. Skilled in orchestrating high-value consumer and business portfolios, enhancing customer experiences through superior service, and ensuring operational and regulatory compliance. Proven ability to optimize cash flow, manage liquidity, and implement effective financial strategies. A transformational team player and communicator who excels at coordinating with cross-functional teams and building long-term relationships.
Overview
11
11
years of professional experience
Work History
Branch Manager
Huntington National Bank
Ohio/Pennsylvania
01.2015 - 04.2024
- Drive revenue growth and customer satisfaction by orchestrating strategic management of high-value customer portfolio, encompassing both consumer and business clients
- Propel business within market area, while strategically referring business to other bank divisions, optimizing cross-functional collaboration, and deepening customer relationships to cultivate pivotal internal partnerships
- Enhance bank’s reputation and local market presence through maintenance of active community involvement, significant business, and community relationships.
Customer Service Representative – Solutions Center
Aerotek Flagstar Bank
Michigan
01.2014 - 01.2015
- Remained updated with new policies and procedures to relay most current information to banking centers, while ensuring seamless communication and policy adherence
- Responded to wide range of calls and questions, including transaction inquiries, account opening procedures, bank policies, loan assistance (payments, applications, funding), and system support.
Bank Teller
Citizens/Firstmerit Bank
Michigan
01.2013 - 01.2014
- Improved customer portfolios and boosted branch revenue through cross-sales of bank products and services
- Authorized supervisor overrides, while ensuring efficient and effective transaction resolutions
- Operated detached drive-through independently, while showcasing reliability and competence.
Education
Bachelors in Business Administration in Finance - Accounting And Finance
Southern New Hampshire University
Manchester, NHAssociates Degree Certified Medical Assistant - Medical Assisting
West Virginia Junior College
West Virginia06.2012
Skills
- Financial Analysis
- Goals and Performance
- Sales Expertise
- Multitasking Abilities
- Federal Regulations
- Staff Training
- Cash Handling
- Staff Management
- Staff Supervision
- Microsoft Access
- Accounts Payable and Accounts Receivable
- Client Acquisition
- Staff Recruitment
- Risk Management Expertise
- Sales Planning
- Conflict Resolution
- Financial Advising
- Strategic Planning
- Document Flow Coordination
- Employee Development
- Strong Interpersonal Skills
- Regulatory Compliance
- Training and Development
- Deductive Reasoning Ability
- Relationship Management
- Financial Services
- Attention to Detail
- Excellent Team Leadership
- Operations Management
- Revenue Generation
- Excellent Time Management Skills
- Revenue Enhancement
- Financial Analysis
- Cost and Budget Analysis
- Basic Mathematical Aptitude
- Proficiency in MS Office
- Excellent Work Ethic
- Financial Administration
- Bottom Line LoanMaster Loan Servicing
- Team Player
- Client Relationship Management
- FHA Loan Process Knowledge
- Team Supervision
- Spreadsheet Tracking
- Build Customer Relationships
- Strategic and Financial Planning
- Write Reports
- Word Processing
- Commercial Lines of Credit
- Banking
Community Engagement & Relationship Building
Business Development & Growth
Financial Portfolio Management
Sales & Marketing Strategies
Operational & Regulatory Compliance
Strategic Planning & Execution
Customer Service Excellence
Budgeting & Forecasting
Recruitment & Team Building
Reporting & Documentation
Cash Flow Management
Mergers & Acquisitions
Commrcial Lending
Cash Handling
Accomplishments
- Increased monthly revenue 17% through implementation of strategic initiatives.
- Repeatedly received recognition from superiors for excellence in service.
Community Service
- Active Member of Huntington’s LGBTQ BRG and Military BRG
- Food Pantry, Pelotonia Ride, and Pride Parade Volunteer
- Volunteer/participant in meals on wheels program through the Jewish Community Center for COVID relief
- Participated in two Reality Days through Huntington helping educate youth in financial empowerment.
- Recent Graduate of the Elite Lead Program through Huntington National Bank
References
References available upon request.
Timeline
Branch Manager
Huntington National Bank
01.2015 - 04.2024
Customer Service Representative – Solutions Center
Aerotek Flagstar Bank
01.2014 - 01.2015
Bank Teller
Citizens/Firstmerit Bank
01.2013 - 01.2014
Bachelors in Business Administration in Finance - Accounting And Finance
Southern New Hampshire University
Associates Degree Certified Medical Assistant - Medical Assisting
West Virginia Junior College