Claudia Chavez
Summary
Results-driven professional enhancing customer satisfaction and loyalty through strategic problem-solving and efficient financial management. Extensive experience in coordinating operations and fostering strong relationships to support organizational goals.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Owner
Self-employeed & with Camino Real Media
El Paso, Las Cruces, USA
05.2014 - Current
- Coordinated removal of newspapers, recorded delivery transactions to maintain comprehensive logs.
Replenished street racks with surplus newspapers while overseeing stock levels.
Managed vendor communications to optimize sales strategies.
Addressed customer inquiries to enhance satisfaction and customer service quality - Oversaw financial planning, budgeting, and expense tracking for business sustainability.
- Used excellent verbal skills to engage customers in conversation
- Built strong relationships with clients to enhance customer loyalty with all employment.
Payroll Specialist
OTR Driver Tax Services
Anthony, USA
01.2025 - 04.2025
- Made monthly Federal tax deposits for approximately one hundred clients, ensuring timely compliance with federal regulations.
- Processed employee wages and maintained payroll records to ensure compliance and resolve payroll-related inquiries.
- Established payroll accounts for new clients, ensuring accurate setup and compliance with regulations. for new clients including fed and state accounts.
Payroll Specialist
OTR Driver Tax Services
Anthony, USA
11.2022 - 01.2023
- Process payroll for diverse clients in compliance with federal regulations.
- Managed complete payroll process, entering data into payroll database and calculating paycheck amounts for terminations, transfers, and rate changes, processing monthly and quarterly federal and state payments.
- Verify employee hours and earnings to ensure accurate payroll calculations.
- Maintained payroll records and updated employee information.
- Filed annual reports including 941, 940, W-2, W-3, and 1099 forms ensuring compliance with federal and state regulations.
Escrow Assistant
Sierra Title
El Paso, USA
01.2022 - 04.2022
- Reviewed and prepared escrow documents for timely processing.
- Managed escrow accounts to ensure accurate fund disbursement.
- Coordinated communication between clients, lenders, and agents.
- Assisted escrow officer with administrative tasks, cleared title commitments, prepared and recorded documents, and collaborated with realtors and mortgage companies to provide essential information on escrow files and foster client connections.
Bookkeeper
Women's Intercultural Center
Anthony, USA
05.2014 - 03.2018
- Managed accounts payable and receivable for community programs.
- Maintained accurate financial records using QuickBooks software.
- Processed payroll for staff and volunteers on a bi-weekly basis.
- Oversaw financial processes of center's social enterprises and fundraising efforts, providing administrative support through thorough research.
- Processed administrative tasks to support financial functions of center, ensuring smooth operations.
Tax Preparer
Liberty Tax
Las Cruces, USA
01.2013 - 06.2017
- Prepared accurate tax returns for clients using company software and guidelines.
- Prepared tax forms, applying state and federal tax laws to optimize clients' tax situation.
- Determined appropriate forms, researched allowable tax deductions, and ensured submission of all relevant documentation by filers.
- Reviewed financial documents to ensure compliance with tax laws and regulations.
- Assisted clients in understanding their tax obligations and available deductions.
Education
Bachelor of Science - Business Administration
University of Phoenix
Santa Teresa, NMSkills
- Financial planning
- Project Management
- Customer Service
- Public Relations
- Bilingual
- Organizational Skills
- Problem Solving
- General Accountinng
- Microsoft Office
- Administrative oversight
Languages
English
Professional
Spanish
Professional
Affiliations
- Volunteer with non profit organization
- volunteer with ISD and Child Support Services
Work Preference
Work Type
Full TimePart TimeTimeline
Payroll Specialist
OTR Driver Tax Services
01.2025 - 04.2025
Payroll Specialist
OTR Driver Tax Services
11.2022 - 01.2023
Escrow Assistant
Sierra Title
01.2022 - 04.2022
Owner
Self-employeed & with Camino Real Media
05.2014 - Current
Bookkeeper
Women's Intercultural Center
05.2014 - 03.2018
Tax Preparer
Liberty Tax
01.2013 - 06.2017
Bachelor of Science - Business Administration
University of Phoenix