Claudia Chavira
Duncanville,TX
Summary
Dynamic Reinstatement Specialist at Exeter Finance LLC with a proven track record in regulatory compliance and problem-solving. Skilled in loan documentation and effective communication, I excel at resolving complex issues and fostering strong client relations. Bilingual in English and Spanish, I enhance team collaboration and drive successful outcomes.
Overview
14
14
years of professional experience
Work History
Bilingual Reinstatement Specialist
Exeter Finance LLC
Irving , TX
10.2017 - Current
- Implemented strategies to reinstate existing loan agreements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensured compliance with regulations.
Insurance Deficiency Specialist
Exeter Finance LLC
Irving , TX
05.2015 - 10.2017
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Complied with federal laws governing consumer lending practices.
- Contacted customers with delinquent accounts to solicit payment.
Customer Service Representative
Exeter Finance LLC
Irving , TX
08.2014 - 05.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service and employee management best practices.
- Collected deposits or payments and arranged for billing.
Appointment Setter Call Center Representative
Jefferson Dental Corporation
Carrollton, TX
05.2012 - 08.2014
- Followed established call center protocols for quality assurance purposes.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Maintained accurate records of patient appointments in computer system.
Front Office
Perla Dental
Grand Prairie, TX
02.2011 - 05.2012
- Handle patient documentation tasks, including signature acquisition, within practice management tools.
- Promoted positive engagement between patients and team members.
- Review and confirm insurance coverage details individually.
Education
Associate of Science -
Dallas College
Dallas, TX05-2025
GED -
Florence Shapiro High School
Online05-2009
Skills
- Regulatory compliance
- Loan documentation
- Analytical thinking
- Effective communication
- Collaborative teamwork
- Client Relations expertise
- Calm under pressure
- Dependable and responsible
- Loan reinstatement
- Follow laws and regulations
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Reinstatement Specialist
Exeter Finance LLC
10.2017 - Current
Insurance Deficiency Specialist
Exeter Finance LLC
05.2015 - 10.2017
Customer Service Representative
Exeter Finance LLC
08.2014 - 05.2015
Appointment Setter Call Center Representative
Jefferson Dental Corporation
05.2012 - 08.2014
Front Office
Perla Dental
02.2011 - 05.2012
Associate of Science -
Dallas College
GED -
Florence Shapiro High School
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