Alexandria Davis

Ennis

Summary

6 years of experience in Auto Finance.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Resourceful Auto Finance Specialist recognized for high productivity and efficient task completion. Possess specialized skills in risk assessment, financial analysis, and customer relationship management. Excel in communication, negotiation, and problem-solving to achieve optimal financing solutions for clients. Committed to leveraging these abilities for sustained business growth and client satisfaction.

Overview

years of professional experience

Work History

Loss Mitigation / Reinstatement Specialist

Crescent Bank - ARRA Financial

Carrollton

12.2019 - Current

Performed clerical functions related to delinquent accounts and repossessions.
Send vehicle and property releases to vendors and auctions.
Communicate with vendors and auctions regarding vehicles that’s been repossessed.
Review incoming emails, document accounts to approved or deny.
Managed reinstatement department inbox and respond to time-sensitive redemption requests.
Trained new hires for the reinstatement department.
Microsoft Office Suite (Word, Excel, Outlook)
Maintained multiple systems including smart comm, InContact, Shaw, E collections,DRN, CoPart, Carfax, Repay,Lien Verifications, and I-beam.
Request repossessions on 5 to 29, 30-59, 60 to 89, and 90 plus.
Request Reverse and reapply on reinstatement accounts.
Assist Bankruptcy, Insurance, Impound, Indirect repo, Remarketing, Legal department with vehicles that has been repossessed.
Review accounts to remove or add holds for repo requested accounts.
Closed to posting and add posting to accounts.
Update the reason for denial for repo accounts.
Incoming and Outgoing calls for Reinstatement Department.
Assist customers with reinstating their accounts.
Negotiate with customers.

Enrollment Specialist

Willis Towers Watson

Carrollton

04.2019 - 12.2019

Company Overview: (Temp Assignment)
Answered incoming calls and assisted clients with Medicare enrollments and policy updates.
Answer inbound calls
Microsoft Office Suite (Word, Excel, Outlook)
Verbally read patient’s benefits.
Accurately entered client data and processed applications while ensuring privacy standards.
(Temp Assignment)

Health Concierge

Aetna Health Insurance

Arlington

06.2018 - 04.2019

Provided administrative support and responded to healthcare plan inquiries.
Scheduled appointments, processed documentation, and ensured HIPAA compliance.
Answer inbound calls
Microsoft Office Suite (Word, Excel, Outlook)

Education

High School Diploma -

Berne Academy

Lancaster, TX

Skills

Administrative & Clerical Support
Data Entry & Records Management
Microsoft Office Suite (Word, Excel, Outlook)
Customer Service & Internal
Communication
Document Review & Verification
Confidential Information Handling
Team player
Time management
Resourceful
Friendly competitive
Quality assurance calls 100% monthly
Work over 80 accounts daily

Perfect attendance
Creative
Account management
Email correspondence
Regulatory compliance
Customer relationship management
Conflict resolution
Team training
Problem solving
Attention to detail
Negotiation skills
Expert problem solving
Emergency response

Timeline