Audrey Gore
Greenville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Loss Mitigation Specialist II
TD Bank
02.2023 - Current
- Charge off unsecured open-ended accounts once accounts have reached 120 days past due
- Charge off unsecured closed ended accounts once accounts have reached 180 days past due
- Email Foreclosure, Bankruptcy, Repossession departments to request permission to charge off accounts that have reached their 120 to 180 days past due mark for Secure and Unsecured loans
- Update CACS system by sending email requests to each specified department
- Reverse Charged off loans for Consumer Loans and Mortgages if request came in
- Update trackers for Valuations – External Quality Assessment and Write Downs in Share drive
- Work closely with Business Line Liaisons to improve Work Instruction process
- Charge off Demand Deposit Accounts and submit to PEGA
- Charge off Real Estate Secured Loan when principal balance reached limit or under specific limit
- Charge off Mobile Home Non-Real Estate Secured
- Ensure in Fidelity system if accounts are Real Estate Secured or Real Estate Unsecured
- Charge off Bankruptcy 60 accounts – order appraisals if needed, ensure all prior liens requirements are available- request EQA, VAL's, or WD that are needed
- Order Vals every 11 months for accounts owing amount greater than $10,000 in principal balance
- Order EQA for accounts owing greater than $10,000 in principal balance
- Requested WD for accounts that are more recent than last write down date
- Charge off Low balance through Sagent / LoanServ
- Uploaded manually charged off accounts into CAS
- Performed account maintenance for fourth or more accounts per day.
Debit Specialist III
TD Bank
04.2022 - 02.2023
- Emailed daily excel spreadsheet of metric reports to inform colleagues of their status from previous workday as well as status of their mid-day progression
- Gather and analyze data to identify and solve complex issues within accounts
- Managed to maintain high call volume, right party contacts, ACW and call completion rate
- Comply with changes within department policies and procedures
- Email Relationship Managers for assistance on account holder issues
- Communicate with team leads and coworkers to establish correct corresponds to client matters
- Received and made calls regarding small business clients and their lending accounts with TD
- Assist clients with bringing their accounts current and aid as necessary to resolve any issues or concern
- Create excel spreadsheet daily for end of day work log report
- Liaison with commercial processing and loan servicing.
Customer Service Banking Specialist
TD Auto Finance
10.2018 - 04.2022
- Confirmed identity of account holders by verifying and authenticating account holders
- Update account holders addresses and contact information
- Sustained 90% wrap idle each month
- Modify account holders account with additional contact approved to their account
- Maintained 93% hold time each month
- Conduct open communication with coworkers
- State to state transfers
- Apply payments to account holders accounts
- Assist account holders with their billing statement
- Request titles and lien information to be released to DMV, Insurance Companies, Dealerships and to listed account holders
- Support dealerships with Substitution of collateral documents instructions
- Submit unidentified titles request for vehicles that are not in TDAF data base
- Provide Insurance companies with letter of guarantee for payments
- Arrange for dealerships – credit unions and insurance companies with payoff quotes
- Follow standardized procedures, practices and recommend opportunities to improve job duties.
Education
Certificate - Business Communication Certificate in Business Management
Katherine Gibbs School
Piscataway, NJ01.2008
Associate Degree - Child Development & Professional Development/Continuing College Certificate in Management
Spartanburg Technical
Spartanburg, SC01.1998
Skills
- Relationship building
- Verbal communication
- Administrative support
- Problem-solving
- Prioritization
- Written communication
- Detailed oriented
- Excel spreadsheet
- Oral and Written Comprehension
- Decision-Making
- Document analysis
- Remote Video Conferencing
- Terms Definition
Accomplishments
- Achieved 100% by completing Quality Assurance with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Profession Summary
Hardworking and reliable specialist focused on going above and beyond to support team members as well as servicing department needs. Strive on building a relationship and resolving discrepancies in accounts and records to provide helpful and relieving issues within the department. Practice in relationship building and understanding the needs of a department. Motivated and eager to continue to learn and grow within TD.
Walking, Church activities and functions, Neighborhood Volunteer, ,
Take daily walks with my dog
On church choir and usher board
Volunteer with neighborhood functions within the community
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Loss Mitigation Specialist II
TD Bank
02.2023 - Current
Debit Specialist III
TD Bank
04.2022 - 02.2023
Customer Service Banking Specialist
TD Auto Finance
10.2018 - 04.2022
Certificate - Business Communication Certificate in Business Management
Katherine Gibbs School
Associate Degree - Child Development & Professional Development/Continuing College Certificate in Management
Spartanburg Technical