Tyler Rutherford
Columbus,OH
Summary
Senior Loss Mitigation Specialist with 5 years of experience coordinating VOD and settlement processes for both pre-charge-off and charged-off accounts. Partnered with financial institutions and law firms to ensure timely case resolution through accurate documentation review, status tracking, and workflow coordination. Proficient in Salesforce and Microsoft Excel, leveraging data integrity and reporting to support compliance and operational efficiency.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Senior Loss Mitigation Specialist
Upstart
Columbus, OH
10.2021 - 09.2026
- Assisted team members with daily administrative tasks and project coordination.
- Conducted research to support project development and strategic planning.
- Organized meetings by scheduling appointments and preparing necessary materials.
- Negotiated settlements for financial institutions.
Customer Service Representative Team Lead
Community Choice Financial Inc.
Dublin, OH
07.2015 - 04.2020
- Led a team of customer service representatives to enhance service delivery.
- Trained new team members on customer service protocols and systems.
- Resolved complex customer inquiries and escalated issues as needed.
Education
None - Computer And Information Sciences
American School of Technology
Columbus, Ohio 08.2011 - 08.2013
Skills
- Project coordination
- Research analysis
- Administrative support
- Customer engagement
- Microsoft Office
Timeline
Senior Loss Mitigation Specialist
Upstart
10.2021 - 09.2026
Customer Service Representative Team Lead
Community Choice Financial Inc.
07.2015 - 04.2020
None - Computer And Information Sciences
American School of Technology
08.2011 - 08.2013