Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa West

Summary

Diligent, dependable, experienced customer service and collections professional who loves the customer service and collections industry. Seeking a new position with a firm that will utilize and appreciate my skills acquired during a 25+ year career in customer service and collections at several well-known financial institutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

28
28
years of professional experience

Work History

Loss Mitigation Associate Senior, Documents for Loss Mitigation Assistance

Cenlar FSB
Tempe, AZ
01.2020 - 01.2025

Inbound-Outbound Collections Representative II, Mortgages

Cenlar FSB
Tempe, AZ
01.2016 - 01.2020

Resolution Specialist-Skip-tracer

Cavalry Portfolio Services
Phoenix, AZ
01.2012 - 01.2015

Credit Card Services

Bank of America
Tempe, AZ
01.2011 - 01.2012

Customer Service and Technical Support

Bank of America
Tempe, AZ
01.2009 - 01.2011

Online Banking Technical Support for Small Business Banking Services

Bank of America
Tempe, AZ
01.2006 - 01.2008

Online Banking Technical Support for Consumer Banking Services

Bank of America
Tempe, AZ
01.2005 - 01.2006

Collections Representative outbound/restructuring payment of debt

Bank of America
Tempe, AZ
01.2005 - 01.2006

Credit Card Skip-Tracer

JP Morgan Chase/Bank One
Tempe, AZ
01.1999 - 01.2004

Inbound Collections Representative, Credit Card Division

JP Morgan Chase/Bank One
Tempe, AZ
01.1997 - 01.1999

Education

Child Development

Parkland Community College
Champaign, IL
01.1993

Skills

  • Inbound customer engagement
  • Outbound communication
  • Customer issue resolution
  • Proficient in customer negotiation
  • Trustworthy and consistent
  • Proficient in computer applications
  • Effective conflict resolution
  • Adept at maintaining comprehensive customer documentation
  • Progressed through various roles
  • Supportive interaction style
  • Cross-functional teamwork
  • Service excellence
  • Effective problem resolution
  • Effective time management
  • Detail-oriented approach
  • Reliable team member
  • Time management

Timeline

Loss Mitigation Associate Senior, Documents for Loss Mitigation Assistance

Cenlar FSB
01.2020 - 01.2025

Inbound-Outbound Collections Representative II, Mortgages

Cenlar FSB
01.2016 - 01.2020

Resolution Specialist-Skip-tracer

Cavalry Portfolio Services
01.2012 - 01.2015

Credit Card Services

Bank of America
01.2011 - 01.2012

Customer Service and Technical Support

Bank of America
01.2009 - 01.2011

Online Banking Technical Support for Small Business Banking Services

Bank of America
01.2006 - 01.2008

Online Banking Technical Support for Consumer Banking Services

Bank of America
01.2005 - 01.2006

Collections Representative outbound/restructuring payment of debt

Bank of America
01.2005 - 01.2006

Credit Card Skip-Tracer

JP Morgan Chase/Bank One
01.1999 - 01.2004

Inbound Collections Representative, Credit Card Division

JP Morgan Chase/Bank One
01.1997 - 01.1999

Child Development

Parkland Community College
Lisa West