Lisa West
Summary
Diligent, dependable, experienced customer service and collections professional who loves the customer service and collections industry. Seeking a new position with a firm that will utilize and appreciate my skills acquired during a 25+ year career in customer service and collections at several well-known financial institutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
28
28
years of professional experience
Work History
Loss Mitigation Associate Senior, Documents for Loss Mitigation Assistance
Cenlar FSB
01.2020 - 01.2025
Inbound-Outbound Collections Representative II, Mortgages
Cenlar FSB
01.2016 - 01.2020
Resolution Specialist-Skip-tracer
Cavalry Portfolio Services
01.2012 - 01.2015
Credit Card Services
Bank of America
01.2011 - 01.2012
Customer Service and Technical Support
Bank of America
01.2009 - 01.2011
Online Banking Technical Support for Small Business Banking Services
Bank of America
01.2006 - 01.2008
Online Banking Technical Support for Consumer Banking Services
Bank of America
01.2005 - 01.2006
Collections Representative outbound/restructuring payment of debt
Bank of America
01.2005 - 01.2006
Credit Card Skip-Tracer
JP Morgan Chase/Bank One
01.1999 - 01.2004
Inbound Collections Representative, Credit Card Division
JP Morgan Chase/Bank One
01.1997 - 01.1999
Education
Child Development
Parkland Community College
Champaign, IL01.1993
Skills
- Inbound customer engagement
- Outbound communication
- Customer issue resolution
- Proficient in customer negotiation
- Trustworthy and consistent
- Proficient in computer applications
- Effective conflict resolution
- Adept at maintaining comprehensive customer documentation
- Progressed through various roles
- Supportive interaction style
- Cross-functional teamwork
- Service excellence
- Effective problem resolution
- Effective time management
- Detail-oriented approach
- Reliable team member
- Time management
Timeline
Loss Mitigation Associate Senior, Documents for Loss Mitigation Assistance
Cenlar FSB
01.2020 - 01.2025
Inbound-Outbound Collections Representative II, Mortgages
Cenlar FSB
01.2016 - 01.2020
Resolution Specialist-Skip-tracer
Cavalry Portfolio Services
01.2012 - 01.2015
Credit Card Services
Bank of America
01.2011 - 01.2012
Customer Service and Technical Support
Bank of America
01.2009 - 01.2011
Online Banking Technical Support for Small Business Banking Services
Bank of America
01.2006 - 01.2008
Online Banking Technical Support for Consumer Banking Services
Bank of America
01.2005 - 01.2006
Collections Representative outbound/restructuring payment of debt
Bank of America
01.2005 - 01.2006
Credit Card Skip-Tracer
JP Morgan Chase/Bank One
01.1999 - 01.2004
Inbound Collections Representative, Credit Card Division
JP Morgan Chase/Bank One
01.1997 - 01.1999
Child Development
Parkland Community College
Similar Profiles
Jameelah RasheedJameelah Rasheed
Senior Loan Servicing & HELOC Specialist at Cenlar FSBSenior Loan Servicing & HELOC Specialist at Cenlar FSB
Robert J. OrcuttRobert J. Orcutt
Manager, Mortgage Default & Collections at CENLAR FSBManager, Mortgage Default & Collections at CENLAR FSB
Heather GironeHeather Girone
Team Lead, Default at Cenlar FSBTeam Lead, Default at Cenlar FSB
Barbara FarrarBarbara Farrar
Senior Loss Mitigation Underwriter at Citizens BankSenior Loss Mitigation Underwriter at Citizens Bank
Amanda HarrisAmanda Harris
Senior Collector Loss Mitigation at Exeter FinanceSenior Collector Loss Mitigation at Exeter Finance