Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Brock

Argyle,TX

Summary

Dynamic Senior Manager at Fannie Mae with a proven track record in strategic planning and operational efficiency. Expert in team management and performance evaluation, successfully enhancing productivity and reducing costs. Spearheaded cross-functional initiatives, implementing technology solutions that improved service delivery and compliance across departments.

Overview

18
18
years of professional experience

Work History

Loss Mitigation Senior Manager

Fannie Mae
Plano, TX
04.2010 - Current
  • Managed a team of 10+ employees decisioning retention, short sales, mortgage release, hazard loss, partial release, elimination/ recession and charge off cases by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Created detailed reports on project progress for senior management review.
  • Coordinated with internal departments to ensure the successful execution of projects according to timeline and budget constraints.
  • Evaluated system performance to identify areas for improvement, and implement changes.
  • Developed training programs to enhance staff skills and knowledge in core functions.
  • Guided team members on best practices in project management and operational efficiency.
  • Analyzed market trends to inform decision-making and improve service offerings.
  • Facilitated collaboration across departments to enhance workflow and communication processes.
  • Led cross-functional teams to develop strategic initiatives for mortgage solutions.
  • Managed project timelines and resources to ensure the successful delivery of key objectives.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Implemented new technologies, such as ERP systems or CRM tools, to streamline business processes.
  • Represented the organization at conferences or trade shows as an expert speaker on relevant topics.

Loss Mitigation Team Lead

Citi Group Mortgage Servicing and Technology
Irving, TX
03.2007 - 04.2010
  • Managed a team of 10 or more employees, underwriting retention cases by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Supervised daily operations in the mortgage servicing and technology departments.
  • Managed compliance with industry regulations and company policies effectively.
  • Developed training programs to support staff in mortgage servicing processes.
  • Implemented technology solutions to streamline workflow and improve client interactions.
  • Coordinated project initiatives to upgrade existing systems and software tools.
  • Analyzed performance metrics to identify areas for process improvement and innovation.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored, and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Established processes to ensure efficient workflow throughout the organization.

Education

Some College (No Degree) -

Baylor University
Waco, TX

Skills

  • Team management
  • Strategic planning
  • Operational efficiency
  • Performance evaluation
  • Project coordination
  • Business analysis

Timeline

Loss Mitigation Senior Manager

Fannie Mae
04.2010 - Current

Loss Mitigation Team Lead

Citi Group Mortgage Servicing and Technology
03.2007 - 04.2010

Some College (No Degree) -

Baylor University

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