Valeria Reyes
Pawtucket,RI
Summary
Bilingual (English/Spanish) human services professional with experience providing client-centered support, oral and written interpretation, documentation, and administrative assistance to diverse populations. Demonstrated ability to work in compliance-driven environments, maintain confidential records, and support individuals and families with varied needs. Strong background in public-facing service, cultural competency, and managing high-volume responsibilities with accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Bilingual Family Support Specialist (Education)
Elementary School
09.2023 - Current
- Provided bilingual (English/Spanish) oral and written communication to families to explain programs, expectations, services, and requirements
- Interpreted information for individuals with limited English proficiency to ensure understanding and equitable access to services
- Maintained accurate, confidential documentation and records in accordance with institutional and state guidelines
- Assisted families with completing forms, understanding procedures, and navigating systems of support
- Supported individuals with behavioral, emotional, and situational challenges using structured, trauma-informed strategies
- Managed competing priorities in a fast-paced, high-demand environment while maintaining service quality and professionalism
- Collaborated with multidisciplinary teams to support client needs and ensure consistent service delivery
- Ensured safety, compliance, and adherence to policies while serving diverse populations
Family Support & Client Services Assistant
Charter School
08.2022 - 06.2023
- Served as a primary point of contact for families, providing clear, professional communication regarding services and procedures
- Delivered bilingual support to Spanish-speaking families to reduce language barriers
- Completed reports, logs, and documentation accurately and on schedule
- Supported individuals with diverse learning, behavioral, and social needs
- Applied de-escalation strategies and positive behavioral supports in challenging situations
- Assisted with administrative tasks, scheduling, and daily operational support
Bilingual Support Intern – Spanish Language
Johnston High School
03.2022 - 05.2022
- Provided oral interpretation and written translation support for Spanish-speaking individuals
- Assessed language proficiency and comprehension to ensure accurate communication
- Maintained records and evaluation documentation with attention to confidentiality
- Supported compliance with institutional standards and reporting requirements
Bilingual Support Intern – Spanish Language
West Broadway Middle School
01.2022 - 03.2022
- Assisted in delivering bilingual communication and instructional support
- Interpreted and clarified written and verbal information for students and families
- Maintained accurate documentation and progress records
Assistant Teacher / Administrative Support
Progreso Excellence Academy, Preschool
01.2019 - 08.2020
- Completed daily reports, attendance logs, and meal count documentation
- Maintained organized records in compliance with program requirements
- Supported individuals’ physical, emotional, and social development
- Assisted with administrative and operational tasks
- Worked collaboratively with staff to enforce policies and procedures
Customer Service Associate
Express Factory Outlet
01.2016 - 01.2018
- Provided direct customer service in a high-volume public-facing environment
- Addressed customer concerns and explained store policies clearly and professionally
- Handled cash, credit, and transactions with accuracy
- Maintained records and followed operational procedures
- Resolved issues collaboratively with management
Education
Bachelor of Arts - Education
Rhode Island College
Providence, RI05.2022
Skills
- Bilingual Oral & Written Interpretation (English–Spanish)
- Client Intake & Support
- Public Assistance & Family Support
- Confidential Documentation & Record Keeping
- Administrative & Clerical Support
- Compliance with Policies & Procedures
- Data Entry & Case Documentation
- Customer Service in Public Settings
- Cultural Competency & Equity-Focused Service
- Time Management in High-Volume Environments
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Family Support Specialist (Education)
Elementary School
09.2023 - Current
Family Support & Client Services Assistant
Charter School
08.2022 - 06.2023
Bilingual Support Intern – Spanish Language
Johnston High School
03.2022 - 05.2022
Bilingual Support Intern – Spanish Language
West Broadway Middle School
01.2022 - 03.2022
Assistant Teacher / Administrative Support
Progreso Excellence Academy, Preschool
01.2019 - 08.2020
Customer Service Associate
Express Factory Outlet
01.2016 - 01.2018
Bachelor of Arts - Education
Rhode Island College