Lidia Alvarez
Louisville,KY
Summary
Explore diverse job openings to enhance professional growth and development.
Overview
11
11
years of professional experience
Work History
Patient Services Bilingual Senior Specialist
Mortenson Dental Partners
Louisville, KY
06.2023 - Current
- Ensures telephone is answered in a timely and professional capacity.
- Maintains quality while consistently maintaining minimum expectation levels.
- Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
- Accurately schedules and cancels patient appointments and inputs correct data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
- Promotes a team-first attitude by demonstrating positive and caring relationships and communication with coworkers.
- Assisting with New Hires Training.
- Handling After Hours Emergency contacts and customer concerns.
- Operating according to the guidelines of the Federal Health Care Program.
- Facilitate communication for patients consultations, dental procedures while maintaining patient’s confidentiality and adhered to all ethical standards and HIPPA regulations.
- Provide accurate simultaneous and consecutive interpretation for patient, families, and healthcare providers in dental offices settings.
Branch Banker
PNC Bank
Louisville, KY
11.2020 - 06.2023
- Assist Clients with their Banking needs.
- Establish Rapport with new and existing customers.
- Conveying complex information at all levels.
- Evaluating loan applications.
- Opening, managing or closing customer accounts.
- Identifying new business opportunities.
- Preparing financial statements and reports.
- Collaborate with other teams and departments.
- Perform administrative tasks, such as making phone calls.
- Adhering to risk-management procedures.
- Monitoring sales targets.
Keyholder Manager
UNTUCKit
Louisville, KY
06.2018 - 11.2020
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customer needs and provide assistance and information on product features.
- Create a fun, relaxed environment for customers to feel comfortable shopping.
- Perform Opening and Closing Procedures
- Remain knowledgeable on products offered and discuss available options.
- Properly Manage store and employees.
- Be a vital part of brand decisions with customer feedback and observations.
Supervisor Of Operations
Banana Republic
Orlando, FL
05.2015 - 06.2018
- Responsible for supporting in managing all aspects of the store’s business, including Training Brand Ambassadors, executing store strategy, achieving key business goals, and delivering an exceptional store experience.
- The Supervisor participates in the DOR rotations of Operations, Product, and Talent.
- Perform Opening and Closing Procedures.
- Manage to drive store sales by suggesting additional items to customers to meet their needs.
- Set up marketing displays and set the store up for holidays and change of season, etc.
- Assist with processing shipments, Markdowns, ship from store, and inventory.
Education
High School Diploma - undefined
Jefferson High School
Rockford, IL05.2009
Skills
- Bilingual: English and Spanish
- Computer Proficient
- Management Experience
- Skills in de dental terminology, accuracy, confidentiality, and cultural sensitivity while performing both written and oral translation for patients and professionals
- Able to Learn things in a good time frame
- Amazing ability to multitask and work effectively
- Attention to detail, good listener, Strong customer service orientation, and problem-solving skills
- Remarkable experience in customer service and sales
- Deeply familiar with recommending products based on each customer’s individual requirements and likes
- Unmatched ability to serve multiple customers at the same time, without compromising the quality of services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Services Bilingual Senior Specialist
Mortenson Dental Partners
06.2023 - Current
Branch Banker
PNC Bank
11.2020 - 06.2023
Keyholder Manager
UNTUCKit
06.2018 - 11.2020
Supervisor Of Operations
Banana Republic
05.2015 - 06.2018
High School Diploma - undefined
Jefferson High School