Rosemary Leauvano
Houston
Summary
Bilingual Senior Patient Access Representative with a strong foundation in medical office environments. Proven expertise in enhancing patient flow, verifying insurance coverage, and educating patients on financial responsibilities, ensuring efficient service delivery and operational excellence.
Overview
24
24
years of professional experience
Work History
Bilingual Senior Patient Access Representative
Memorial Hermann Hospital
Houston
03.2024 - Current
- Coordinated insurance verification, confirming coverage and eligibility to facilitate patient access to services.
- Verified patient insurance coverage using online portals, phone calls.
- Educated patients on financial responsibilities, preparing them for service costs and enhancing transparency.
- Assisted patients with appointment scheduling and information inquiries efficiently.
- Greeted patients and visitors professionally, providing necessary information and assistance.
- Check-out patients and schedule in office testing.
- Executed laboratory orders for diagnostic tests, ensuring timely processing for patient care.
- Maintained confidentiality while handling sensitive patient care records and financial data.
- Collaborated with healthcare teams to enhance patient flow and service delivery.
- Trained new staff on hospital policies and patient access procedures thoroughly.
Bilingual Senior Patient Service Representative
Houston Methodist Primary Care Group
Houston
07.2018 - 12.2023
- Patient Check-in and Check-out
- Printed paperwork and labels for the days schedule
- Schedule appointments and obtain proper demographics from patient in regard to insurance and billing information.
- Insurance Verification
- Answer phones and triage the calls
- Handled refill request and forward them to proper department
- Opened clinic and ensured a smooth start to operations.
- Escorted patients to examination rooms and prepared them for consultations to facilitate timely medical care.
- Balance all money and credit card charges for the day
- Filled positions as Pharmacy Runner, Patient Care Assistant, and Unit Clerk during COVID.
Bilingual CSR III for General Pediatric/Autism Pediatric
UT Physicians - Pediatrics/Autism Dept.
Houston
01.2013 - 07.2018
- Answer phones, triage the call and direct callers appropriately for Autism Center as well as various ongoing research studies with other CLI faculty outside the Autism Center
- Schedule appointments and obtain proper demographics from patient in regard to insurance and billing information.
- Managed referral process, authorizations, and external medical records; collected copays, performed charge entry and batch maintenance, and completed pre-certifications and daily deposits.
- Checked in and out patients, ensuring accurate collection and posting of payments, including co-insurance, deductibles, and past balances.
- Educated patients on financial responsibilities and provided financial counseling to support informed decision-making.
- Verified patient insurance coverage to ensure eligibility for services.
- Coordinated translation services for patients requiring language assistance.
- Create files and maintain medical records.
- Obtained vital signs and roomed patients.
- Deposited daily revenue at the bank to maintain accurate financial records.
- Balance all money and credit card charges for the day
Front Office
Cardiology Consultants of Houston
Houston
01.2002 - 01.2012
- Managed daily front office operations and staff, assigned work responsibilities, and supported medical and administrative teams.
- Check in and check out patients, ensure collection and post payments including co-insurance, co-pays, deductibles and past balances, enter office charges
- Schedule procedures including catherizations, stress test, echocardiograms, labs, etc.
- Schedule new patients and follow up visits, finalize and reconcile all charges at each day's end
- Balanced daily cash and credit card transactions at the end of each shift.
- Manage, interview and hire staff according to need
Education
High School -
Phyllis Wheatley High School
Houston, TXSkills
- Bilingual communication in Spanish and English
- Computer skills in electronic medical records
- ICD-9 and CPT coding
- Organizational skills
- Analytical thinking
- Verbal and written communication
- Attention to detail
- Methodical approach
- Accountability
- Empathy for families with special needs children
- Knowledge of autism spectrum disorders
- Experience managing behavioral challenges in children with ASD
- Team collaboration focused on ASD
Training
- Epic Software
- Electronic Medical Record software and data management
- Medical Insurance Knowledge
Timeline
Bilingual Senior Patient Access Representative
Memorial Hermann Hospital
03.2024 - Current
Bilingual Senior Patient Service Representative
Houston Methodist Primary Care Group
07.2018 - 12.2023
Bilingual CSR III for General Pediatric/Autism Pediatric
UT Physicians - Pediatrics/Autism Dept.
01.2013 - 07.2018
Front Office
Cardiology Consultants of Houston
01.2002 - 01.2012
High School -
Phyllis Wheatley High School