Blanca Granados
Channelview,Tx
Summary
Dedicated bilingual healthcare professional with over 14 years of experience in high-volume clinical environments, specializing in care coordination, patient scheduling, insurance verification, and front-office operations. Demonstrates expertise in collaborating with providers to manage patient flow and ensure precise documentation within electronic health records. Recognized for delivering compassionate patient support while maintaining keen attention to detail and fostering effective communication in both English and Spanish. Committed to enhancing patient experiences and optimizing operational efficiency through a proactive approach to healthcare delivery.
Overview
12
12
years of professional experience
Work History
Bilingual Patient Access Representative II
Dan L Duncan Neurodevelopmental Clinic
Houston, TX
06.2022 - Current
- Coordinate patient appointments and manage provider schedules to ensure efficient clinic operations.
- Verify patient demographics and insurance eligibility to support accurate registration and billing.
- Assist with referral processing and authorization requirements.
- Serve as a primary point of contact for patients and families, providing bilingual support.
- Collaborate with clinical teams to schedule follow-ups and facilitate continuity of care.
- Maintain accurate documentation in EPIC while ensuring HIPAA compliance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Bilingual Front Office Specialist
Texas Children Hospital
Humble, Texas
02.2014 - 10.2021
- Served as the first point of contact for patients and families, delivering exceptional service in person and by phone.
- Managed provider scheduling to optimize appointment availability and clinic flow.
- Verified and updated patient demographic and insurance information to support accurate billing and record keeping.
- Collected copays, updated financial records, and supported account documentation in compliance with hospital policies.
- Assisted with retrieval and proper filing of patient records to support provider access and care continuity.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
Education
High School Diploma -
La Marque
Houston, TX01.2006
Skills
- Care Coordination & Patient Navigation
- Appointment Scheduling & Follow-Up
- Insurance Verification & Authorizations
- Patient Registration & Intake
- Front Office & Clinic Workflow
- Electronic Health Records (EPIC)
- Co-Pay Collection & Reconciliation
- Bilingual: English / Spanish
- Microsoft Office (Word, Excel, PowerPoint)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Patient Access Representative II
Dan L Duncan Neurodevelopmental Clinic
06.2022 - Current
Bilingual Front Office Specialist
Texas Children Hospital
02.2014 - 10.2021
High School Diploma -
La Marque