Blanca Granados
Channelview
Summary
Dedicated and bilingual Patient Services professional with over 14 years of healthcare office experience supporting high-volume clinical environments. Proven expertise in patient scheduling, insurance verification, demographic data management, and front-office coordination. Adept at delivering compassionate customer service and communicating effectively with patients, families, physicians, and clinical teams. Strong organizational skills with knowledge of electronic health records and cash handling procedures.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Bilingual Patient Access Representative II
Dan L Duncan Neurodevelopmental Clinic
Houston
06.2022 - Current
- Coordinate patient appointments, demographic verification, and insurance checks to ensure accurate registration.
- Conduct insurance eligibility validation and assist with authorization procedures to support care access.
- Provide warm, bilingual assistance during patient check-in/out and intake paperwork, ensuring documentation is completed accurately.
- Communicate directly with providers and staff to support patient outreach and follow-up scheduling.
- Enter and manage patient information in EPIC, maintaining data accuracy and confidentiality.
- Assist patients with insurance and co-payment questions, and ensure records are updated accordingly.
Bilingual Front Office Specialist
Texas Children Hospital
Humble
02.2014 - 10.2021
- Served as the first point of contact for patients and families, delivering exceptional service in person and by phone.
- Managed provider scheduling to optimize appointment availability and clinic flow.
- Verified and updated patient demographic and insurance information to support accurate billing and record keeping.
- Collected copays, updated financial records, and supported account documentation in compliance with hospital policies.
- Assisted with retrieval and proper filing of patient records to support provider access and care continuity.
Education
La Marque
Houston, TXSkills
- Patient Appointment Scheduling & Follow-Up
- Insurance & Demographic Verification
- Check-in/Check-out & Patient Registration
- Front Office Workflow & Customer Service
- Co-Payment Collection & Cash Reconciliation
- Electronic Health Records (EPIC)
- Bilingual (English/Spanish)
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Bilingual Patient Access Representative II
Dan L Duncan Neurodevelopmental Clinic
06.2022 - Current
Bilingual Front Office Specialist
Texas Children Hospital
02.2014 - 10.2021
La Marque