Katie Green
Bacliff,TX
Summary
Eager and motivated professional with 5 years of experience in the healthcare industry. Highly adaptable and quick to learn new systems and processes, with a strong background in customer service and client relations. Committed to delivering excellent service while continuously expanding knowledge and skills. Seeking an opportunity to grow within a new company, with openness to learning new industries and contributing to overall success.
Overview
9
9
years of professional experience
Work History
Patient Access Representative II
Memorial Hermann Convenient Care Center
01.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtaining new orders from Dr. Office's.
- Scheduling new and reoccurring patients, in person and over the phone.
- Breaking down the process for diagnostic imaging.
- Uploading patient prior images.
- Scrubbing the next days schedule for errors.
- Registering patients for their exams.
Seasonal Cashier
RTIC Coolers
10.2021 - 12.2021
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Reviewed new promotions and monitored price changes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Recommended accessories and complementary purchases to boost revenue.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Full Time Key Attendant
Car Wash Usa Express
02.2020 - 10.2020
- Sales
- Data Entry
- Run and Analyzing daily reports
- Trains and develops new sales team associates in products, selling techniques and company procedures.
- Manage the customer experience through daily communication and interaction with the team
- Provide exceptional customer service by recommending customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Serves as the go to person for all customer service needs as the Key Holder
- Cash Handling from site to Bank Deposits
- Chemical Inventory
- Cleaning
Barista
Fat Bottomed Girls Cupcake Shoppe
09.2018 - 01.2020
- Elevated customer loyalty by using strong communication skills for the abilities to resolve customer problems.
- Decorated cupcake display cases
- Top performer with the ability to provide drinks quickly and accurately per the customers request
- Supply and Inventory
- Completed Cash Audits daily
- Rounding to ensure crowd control and fire marshal codes were being followed
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Complied with standards for merchandising, stocking and storing product.
- Ensured customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
Allstate Insurance Company
03.2017 - 01.2018
- Handled Policy quotes for Home's, Car's, Boat's and RV's.
- Policy changes
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on a way they can save money to enhance sales of a certain product or combining policies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responsible for handling all new clients requests for quotes
- Cash Handling
- Cleaning and maintaining the office
- Filing
- Maintained all the proper documentation for coverage binding.
Education
No Degree - Basics
College of The Mainland
Texas City, TXHigh School Diploma -
Lake Hamilton High School
Pearcy, AR05-2015
Skills
- Adaptable learner
- Clear communication skills
- Innovative problem resolution
- Professional phone communication
- Proficient in task management
- Effective team engagement
- Appointment scheduling
- Conflict resolution
- Customer follow-up
- Registration and scheduling
- Calm and effective under pressure
- Punctual and hardworking
Timeline
Seasonal Cashier
RTIC Coolers
10.2021 - 12.2021
Patient Access Representative II
Memorial Hermann Convenient Care Center
01.2021 - Current
Full Time Key Attendant
Car Wash Usa Express
02.2020 - 10.2020
Barista
Fat Bottomed Girls Cupcake Shoppe
09.2018 - 01.2020
Customer Service Representative
Allstate Insurance Company
03.2017 - 01.2018
No Degree - Basics
College of The Mainland
High School Diploma -
Lake Hamilton High School