Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Bailee Stephens

Bailee Stephens

Durant,OK

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

6
6
years of professional experience

Work History

Patient Access Representative II

Choctaw Regional Medical Center
Durant, OK
03.2023 - Current
  • Handle a high volume of incoming calls and visits.
  • Facilitate patient registration, verifying that all required documentation is collected and filed properly.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Maintain confidentiality of all patient information in accordance with HIPAA regulations.

Facilities and Maintenance Senior Clerk

Choctaw Nation
01.2020 - 03.2023
  • Process invoices for payment.
  • Dispatch Facility Management personnel to resolve customer issues.
  • Ensure the accuracy of inventory.
  • Convert quotes to purchase orders for all Facilities Management.
  • Work closely with vendors for invoices and purchase orders.

Server-Customer Service

Choctaw Casino Banquets
08.2019 - 01.2021
  • Server and banquet setup.
  • Cleaning and organizing.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Liberal and Applied Studies Degree -

Southeastern Oklahoma State University
Durant, OK
12.2019

Kinesiology

Southeastern Oklahoma State University
Durant, OK

Skills

  • Microsoft Word, PowerPoint, Excel
  • Kronos
  • Hoshonti
  • Active listening
  • Customer service for over ten years
  • Able to deal with large amounts of money
  • Problem-solving
  • Communication
  • Fast learner
  • Motivated

Affiliations

  • Toksalechi Completion
  • 5 years of service at Choctaw Nation

Timeline

Patient Access Representative II

Choctaw Regional Medical Center
03.2023 - Current

Facilities and Maintenance Senior Clerk

Choctaw Nation
01.2020 - 03.2023

Server-Customer Service

Choctaw Casino Banquets
08.2019 - 01.2021

Liberal and Applied Studies Degree -

Southeastern Oklahoma State University

Kinesiology

Southeastern Oklahoma State University

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Bailee Stephens