Summary
Overview
Work History
Education
Skills
Interests
Timeline
Achievements
Generic

Isabella Alaksin

Pasadena,Tx

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

6
6
years of professional experience

Work History

Patient Access Representative II

Conifer, St. Luke's Hospital
Houston, Tx
10.2023 - Current
  • Epic Experience for 3 years

Worked in the Emergency Room at 6720 Bertner Ave from 10/23/23 to 11/03/2024

  • I checked in patients at the front desk, where I verified their identity with the patient telling me information including: SSN, DOB, First and Last name, as well as their home address.
  • During the registration process once the patient was seen by the provider I would obtain patient information such as social security number, insurance, current phone numbers, home address, next of kin, etc.
  • Obtain consent forms for St.Luke's Hospital
  • Communicate with Insurance companies about patient eligibility
  • Quote the patients for their co-pays, coinsurance, as well as self out of pocket pay
  • Begin the process for financial services to contact the patient/patient family or representatives

Working in the Abdominal Transplant and Liver Disease Clinic at 6620 Main St from 11/04/2024 to Current

  • I check in patients at the front desk for their appointments, where I verify their identity with the patient telling me information including: DOB, First and Last name.
  • During the registration process once the patient was seen by the provider I would obtain patient information such as social security number, insurance, current phone numbers, home address, next of kin, etc.
  • Obtain consent forms for St.Luke's Hospital
  • Communicate with Insurance companies about patient eligibility
  • I communicate with Coordinators when a patient is unable to get into contact with them or has an urgent question.

Working in the Advance Lung Disease and Transplantation Clinic at 6620 Main St from 01/07/2026 to Current

  • I check in patients at the front desk for their appointments, where I verify their identity with the patient telling me information including: DOB, First and Last name.
  • During the registration process once the patient was seen by the provider I would obtain patient information such as social security number, insurance, current phone numbers, home address, next of kin, etc.
  • Obtain consent forms for St.Luke's Hospital
  • Communicate with Insurance companies about patient eligibility
  • I help give directions for patients to get to other locations for procedures before a doctor's appointment.
  • I communicate with Coordinators when a patient is unable to get into contact with them or has an urgent question.

Server

Bag O'Crab
Texas City, Tx
05.2023 - 10.2023
  • Hostess/Server
  • Bartender
  • Cleaned facilities

Newspaper Staff Member

The Bells
Belton, Tx
08.2022 - 05.2023
  • Assist with editing of the paper
  • Participated in photography work for articles in the paper

Residential Dining Worker

Sodexo
Belton, Tx
08.2021 - 04.2022
  • Cleaned tables
  • Provided food to faculty and students
  • Worked as hostess and cashier

Front End Checkout Associate

Walmart
Big Spring, Tx
02.2021 - 07.2021
  • Cashier who checked out customers
  • Assisted customers with finding items in store
  • Stocked merchandise in the front if the store, and put away returns

Clothing Store Stylist

Maurices
Big Spring, Tx
08.2020 - 01.2021
  • Assisted customers shopping
  • Worked as a cashier
  • Stocked merchandise
  • Assisted with changing the displays

Education

College of the Mainland
03-2024

Bachelors of Science - Nursing

University of Mary Hardin-Baylor
05-2023

High School - undefined

Big Spring High School
05-2021

Skills

  • Quick Learner
  • Calm and effective under pressure
  • Team collaboration
  • Punctual and hardworking
  • Attention to detail
  • Multi-channel communication
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Appointment scheduling

Interests

I enjoy spending time with my family, cooking, reading, playing tennis, and I like being able to give back to my community by participating in both community service and charity work when I am able

Timeline

Patient Access Representative II

Conifer, St. Luke's Hospital
10.2023 - Current

Server

Bag O'Crab
05.2023 - 10.2023

Newspaper Staff Member

The Bells
08.2022 - 05.2023

Residential Dining Worker

Sodexo
08.2021 - 04.2022

Front End Checkout Associate

Walmart
02.2021 - 07.2021

Clothing Store Stylist

Maurices
08.2020 - 01.2021

Bachelors of Science - Nursing

University of Mary Hardin-Baylor

High School - undefined

Big Spring High School

College of the Mainland

Achievements

Brain Saver Award presented by the Neuroscience Department of St. Luke’s Hospital on 04-18-2024; this award was presented for amazing and expedited patient care.

 Received the 2023 Team Spirit Award presented by the Patient Access Director through Conifer on 04-04-2024; this award was presented for my ability to maintain good customer service during difficult situations; as well as keeping a positive attitude while assisting my fellow co-workers and patients we represented.