MARIENDE BLANCO
Roswell,GA
Summary
Bilingual Patient Access Representative with strong background in customer service, call center operations, and healthcare administration. Experienced in patient intake, insurance verification, and appointment scheduling in a remote setting. Proactive, organized, and empathetic professional with a team-oriented mindset and commitment to patient-centered service.
Overview
4
4
years of professional experience
Work History
Bilingual Patient Access Representative
Clinical Health for Transformation
04.2023 - Current
- Register and verify patient demographics, insurance, and medical history
- Confirm insurance coverage and benefits for accurate billing
- Schedule appointments and send reminders to patients
- Process co-pays and outstanding balances, and provide financial guidance
- Deliver professional and empathetic bilingual support
- Maintain HIPAA-compliant electronic and paper records
- Utilize EHR systems and scheduling software in a fast-paced environment
- Resolve patient issues efficiently via high-volume calls
Call Center Representative
Nutrition Center, St. Francis Hospital
02.2022 - 11.2022
- Identified patient needs and delivered solutions with empathy
- Researched issues and provided accurate information and alternatives
- Met personal and team performance targets in call handling and quality
Busser
Chipotle Mexican Grill
09.2021 - 02.2022
- Prepared meals and packaged food items
- Assisted with opening/closing duties and maintained cleanliness
Daycare Teacher
Parker-Chase Preschool
05.2021 - 08.2021
- Created and enforced classroom behavior rules
- Developed engaging lesson plans and supported developmental milestones
- Maintained positive relationships with children and parents
- Ensured safety and cleanliness according to health guidelines
Education
Law Degree -
URBE University
01.2019
High School Diploma - undefined
U.E. Nuestra Señora de Guadalupe
07.2014
Skills
- Bilingual: English and Spanish
- Strong decision-making and judgment
- Problem-solving and critical thinking
- Active listening and effective communication
- Team collaboration and coordination
- Patient care and empathy
- MS Office and EHR systems proficiency
- HIPAA compliance knowledge
- Adaptability and high call volume handling
Work Reference
Jessica Brooks, Supervisor, St. Francis Hospital, 918-289-5059
Timeline
Bilingual Patient Access Representative
Clinical Health for Transformation
04.2023 - Current
Call Center Representative
Nutrition Center, St. Francis Hospital
02.2022 - 11.2022
Busser
Chipotle Mexican Grill
09.2021 - 02.2022
Daycare Teacher
Parker-Chase Preschool
05.2021 - 08.2021
High School Diploma - undefined
U.E. Nuestra Señora de Guadalupe
Law Degree -
URBE University
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