Carolina Ramirez
Chicago,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
L1 Bilingual Senior Support Specialist
FETCH
03.2021 - Current
- Fluency in writing in English and Spanish
- Answering user questions through written email format using pre-written responses.
- Educating users on technical topics such as new features and product bugs.
- Developing a deep understanding of the application and how it works.
- Communicating with users in a way that addresses their concerns regardless of their technical background.
- Ability to identify whether an issue is new or existing, and react accordingly.
- Providing service that prioritizes user retention.
- Achieving daily, weekly, and monthly performance expectations consistent with team and department goals.
- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
Recovery Coordinator
KENSINGTON RESEARCH & RECOVERY
03.2014 - 03.2021
- Ensuring files are transferred from Sales according to company standards
- Prepping, researching, and analyzing public records
- Researching (online and via phone) and purchasing deeds from counties throughout the U.S
- Preparing and submitting FOIA requests
- Preparing and filing legal documents for the
- Obtaining proof from third parties and or clients
- Working with government employees and agencies
- Providing the highest level of customer service to our clients
Bilingual Mobile Tech Support Agent
ASURION
03.2013 - 08.2013
- Taking incoming calls from customers regarding various devices
- Providing customers with troubleshooting to resolve operation issues
- Syncing of mobile devices
- Device education for information on the software device as well as device setup
- Troubleshooting if a service or feature is inoperable
- Education of product offerings with the customer
- Perform data entry functions while listening and speaking with the customer
Customer Service Representative
CONVERGYS
07.2012 - 03.2013
- Handle questions via phone concerning billing, upgrades, and troubleshooting issues for telecommunications
- Reporting/ escalating issues (verbal & written) information with team members and customer
- Striving to meet the highest level of customer satisfaction by resolving customer issues in a professional & timely manner
- Multitasking through multiple computer software programs while interacting with customers
Education
GED -
Olive-Harvey
Chicago, ILSkills
- Bilingual (English & Spanish)
- Computer literacy
- Leadership
- Punctuality
- Organization
- Outstanding customer service
- Employee communications
- Ability to work independently or with a team
- Ability to adapt to a fast-paced environment
Timeline
L1 Bilingual Senior Support Specialist
FETCH
03.2021 - Current
Recovery Coordinator
KENSINGTON RESEARCH & RECOVERY
03.2014 - 03.2021
Bilingual Mobile Tech Support Agent
ASURION
03.2013 - 08.2013
Customer Service Representative
CONVERGYS
07.2012 - 03.2013
GED -
Olive-Harvey
Similar Profiles
Maeghan RiceMaeghan Rice
Package Delivery Driver at FetchPackage Delivery Driver at Fetch
Nicolette LiraNicolette Lira
Boarding Attendant at FetchBoarding Attendant at Fetch
Brian BenavidesBrian Benavides
Customer Service Representative at FetchCustomer Service Representative at Fetch
Dontrell GloverDontrell Glover
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nyesha MitchellNyesha Mitchell
Gate Clerk at PacRail ServicesGate Clerk at PacRail Services