Geraldine Saavedra
Houston,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enjoy team work and helping the community.
Overview
9
9
years of professional experience
Work History
Senior Technical Support and Team Leadership
DELL
06.2023 - 07.2024
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Maintain metrics and KPI goals to improve skills and strategies.
- Promoted to Team Leadership, where I had the opportunity to train new employees.
Secretary to the Assistant Principal
Cypress Fairbanks Independent School District
07.2021 - 10.2022
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Licensed Realtor
EXp Realty, LLC
09.2020 - 02.2022
- Managed contracts, negotiations, and all aspects of sales to finalize transactions and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making. Such as legal requirements, pricing, and mortgages.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Reviewed and executed confidential documents, contracts and disclosures.
Patient Care Technician
Memorial Hermann Hospital(Davita Dialysis/Labcorp)
06.2015 - 05.2017
- Maintaining, cleaning, and sterilizing dialysis machines and equipment according to strict infection control protocols.
- Monitoring dialysis machines, equipment, and patients observation during treatment.
- Taking and recording vital signs (e.g., temperature, blood pressure, respiratory rate) before, during, and after treatment.
- Administering and removing IVs or catheters.
- Drawing patients blood for lab.
- Updating digital schedules and appointments.
- Working/assisting charge nurse, clinic coordinator, nutritionist, and social worker based on patients needs.
Education
Bachelor of Science - Energy, Manufacturing & Trades Management Business
Lonestar College System
05.2023
Associate of Applied Science - Graphic Design
Lonestar College System
05.2021
Patient Care Technician And Phlebotomist Certified - Clinic
Smithwood Institute
Houston, TX04.2015
Skills
- Customer Support
- Problem Resolution
- Microsoft Windows and Office
- Collaborative Team Player
- Customer Communication and Empathy
- Organizational Skills
- Attention to detail
- Bilingual (English & Spanish)
Timeline
Senior Technical Support and Team Leadership
DELL
06.2023 - 07.2024
Secretary to the Assistant Principal
Cypress Fairbanks Independent School District
07.2021 - 10.2022
Licensed Realtor
EXp Realty, LLC
09.2020 - 02.2022
Patient Care Technician
Memorial Hermann Hospital(Davita Dialysis/Labcorp)
06.2015 - 05.2017
Bachelor of Science - Energy, Manufacturing & Trades Management Business
Lonestar College System
Associate of Applied Science - Graphic Design
Lonestar College System
Patient Care Technician And Phlebotomist Certified - Clinic
Smithwood Institute
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