Lylyanna Solis
Lakewood,CO
Summary
Bilingual professional with experience in healthcare operations, patient enrollment, insurance verification, and consultative inside sales. Proven ability to perform in high-volume, regulated environments while delivering accurate, compliant, and patient-focused results. Known for adaptability, strong communication, and consistently meeting performance standards across clinical and revenue-driven roles.
Overview
6
6
years of professional experience
Work History
Bilingual Patient Enrollment Specialist
Zynex Medical
Englewood, Colorado
01.2024 - Current
- Conduct outbound and inbound patient calls from physician-submitted prescriptions, completing HIPAA verification prior to consultation.
- Educate patients on device functionality, clinical benefits, treatment expectations, and long-term use to support informed decision-making.
- Perform real-time insurance verification through multiple commercial insurance portals, explaining coverage outcomes, deductibles, and patient responsibility.
- Drive enrollment using consultative sales techniques, presenting capped out-of-pocket costs, payment plans, and a 30-day risk-free return option.
- Process verbal authorizations, billing, and shipment while ensuring accuracy and regulatory compliance.
- Consistently meet or exceed daily call, conversion, and quality performance metrics in a high-volume environment.
- Collaborate with sales, clinical, and operations teams to resolve insurance, billing, or enrollment barriers efficiently.
Patient Access Registrar
Denver Health Emergency Department
Denver, Colorado
12.2020 - 04.2024
- Executed end-to-end patient registration and discharge processes in the EPIC system for a high-volume, Level I trauma emergency department.
- Accurately entered demographic information, insurance data, charges for services, and completed chart breakdowns to support clinical and billing workflows.
- Verified insurance eligibility, benefits, and authorizations across all emergency department service areas, ensuring compliance with hospital and payer requirements.
- Provided clerical and administrative support to nursing, counseling, and clinical teams to maintain efficient patient flow and continuity of care.
- Assisted uninsured and underinsured patients with emergency Medicaid, CICP applications, co-payments, deposits, and financial documentation.
- Identified and registered unidentified (John Doe) patients in collaboration with law enforcement and clinical staff, applying critical thinking under high-stress conditions.
- Maintained quality assurance scores of 98% or higher while managing multiple priorities in a fast-paced, high-pressure environment.
COVID-19 Testing Specialist
Covid Check Colorado
Lakewood, CO
03.2020 - 12.2020
- Administered nasopharyngeal and oropharyngeal COVID-19 swab testing in a high-volume, drive-through clinical environment.
- Collected, labeled, and prepared specimens while ensuring accuracy, proper documentation, and adherence to chain-of-custody procedures.
- Followed strict infection-control, safety, and PPE protocols to minimize exposure risks for patients and staff.
- Prepared, sanitized, and maintained testing stations and medical equipment between patients to meet public health standards.
- Accurately documented patient information and test data in accordance with state and organizational reporting requirements.
- Supported efficient patient flow and testing operations during peak pandemic demand periods.
- Maintained productivity standards while conducting approximately 100–150 patient tests per day in outdoor, non-hospital testing sites as part of a state-supported public health initiative.
Education
High School Diploma -
Southwest Early College
Denver, CO05-2016
Skills
- Patient Enrollment & Intake
- Inside Sales
- Insurance Verification
- HIPAA Compliance
- EPIC EHR
- Patient Financial Counseling
- Billing & Order Processing
- Objection Handling
- Bilingual (English/Spanish)
- High-Volume Environments
- Data Accuracy
- Cross-Functional Collaboration
Timeline
Bilingual Patient Enrollment Specialist
Zynex Medical
01.2024 - Current
Patient Access Registrar
Denver Health Emergency Department
12.2020 - 04.2024
COVID-19 Testing Specialist
Covid Check Colorado
03.2020 - 12.2020
High School Diploma -
Southwest Early College