Glenyse Davis
Chicago,IL
Summary
Detail-oriented and compassionate healthcare professional with over 10 years of experience supporting care coordination, provider enrollment, behavioral health services, and interdisciplinary healthcare teams. Skilled in managing documentation, facilitating communication between patients and providers, tracking referrals, and ensuring compliance with healthcare regulations. Experienced in high-volume administrative and remote environments with a strong ability to prioritize tasks, maintain accurate records, and support positive patient outcomes. Committed to enhancing workflow efficiency and delivering patient-centered support within care management settings.
Overview
10
10
years of professional experience
Work History
Enrollment Specialist
Oak Street Health (Part of CVS Health)
Chicago, IL
06.2025 - 01.2026
- Coordinated provider enrollment and credentialing processes to ensure timely network participation.
- Managed high-volume inbound and outbound communications regarding application status and documentation requirements.
- Reviewed and verified documentation for compliance and accuracy.
- Maintained electronic records to support audit readiness and regulatory standards.
- Contributed process improvement recommendations to enhance workflow efficiency.
- Remote
Direct Support Professional
Totality of Care
Chicago, IL
10.2024 - 06.2025
- Supported individualized care plans through assistance with ADLs and community integration.
- Documented service delivery and monitored client well-being, reporting changes as appropriate.
- Coordinated transportation to medical appointments and community-based services.
Direct Support Professional
Misericordia
Chicago, IL
09.2023 - 09.2024
- Assisted residents in daily living activities aligned with individualized service plans.
- Documented medical and behavioral observations to support coordinated care planning.
- Collaborated with interdisciplinary teams to ensure continuity of care.
- Promoted resident advocacy and independence.
Health Insurance Agent
OneDigital
Chicago, IL
02.2023 - 12.2023
- Educated clients on healthcare coverage options and verified eligibility criteria.
- Guided clients through enrollment processes while ensuring regulatory compliance.
- Maintained detailed documentation of client communications and application status.
Paraprofessional
PACTT Learning Center
Chicago, IL
12.2022 - 09.2023
- Supported implementation of IEPs and monitored student progress.
- Documented observations and assisted with behavioral and academic interventions.
Registered Behavior Technician (RBT)
ABA Midwest
Chicago, IL
04.2021 - 02.2022
- Implemented behavior intervention plans and maintained detailed data tracking.
- Collaborated with clinical teams to support treatment plan adjustments.
Registered Behavior Technician (RBT)
The Place for Children with Autism
Chicago, IL
09.2018 - 04.2021
- Delivered one-on-one ABA therapy and maintained progress documentation.
- Coordinated with families and treatment teams to support care continuity.
Various Roles
01.2017 - 01.2018
- Maintained full-time employment in non-healthcare positions, developing transferable skills in customer service, administrative support, documentation, and communication.
- Strengthened organizational, time management, and client service skills applicable to care management and healthcare administrative roles.
- Intermittent
Lead Certified Nursing Assistant (CNA)
Lexington Health and Rehabilitation Center
Chicago, IL
01.2016 - 12.2017
- Assisted with implementation of resident care plans in skilled nursing settings.
- Documented patient care activities and communicated updates to nursing staff.
- Trained and mentored new CNAs.
Education
High School Diploma - undefined
Harold L. Richards High School
Oak Lawn, ILSkills
- Care Coordination Support
- Case Management Assistance
- Provider Enrollment & Credentialing
- Patient Intake & Eligibility Verification
- Insurance & Benefits Review
- Medical Records Management
- Discharge Planning Support
- HIPAA Compliance
- Data Entry & Reporting
Timeline
Enrollment Specialist
Oak Street Health (Part of CVS Health)
06.2025 - 01.2026
Direct Support Professional
Totality of Care
10.2024 - 06.2025
Direct Support Professional
Misericordia
09.2023 - 09.2024
Health Insurance Agent
OneDigital
02.2023 - 12.2023
Paraprofessional
PACTT Learning Center
12.2022 - 09.2023
Registered Behavior Technician (RBT)
ABA Midwest
04.2021 - 02.2022
Registered Behavior Technician (RBT)
The Place for Children with Autism
09.2018 - 04.2021
Various Roles
01.2017 - 01.2018
Lead Certified Nursing Assistant (CNA)
Lexington Health and Rehabilitation Center
01.2016 - 12.2017
High School Diploma - undefined
Harold L. Richards High School