ELIZABETH SANCHEZ
Summary
Dedicated Senior Case Manager experience in healthcare, patient advocacy case management, community outreach, and program coordination. Earned a Bachelor of Science in Public Health from California State University Los Angeles, and developed a strong foundation in health education, population health, and supporting diverse communities. Currently serve as a Senior Case Manager at the Pancreatic Cancer Action Network, where I educate patients and caregivers, coordinate resources, and collaborate with multidisciplinary healthcare teams. Passionate about improving health outcomes through evidence-based practice, research, and community engagement, and eager to further develop my knowledge and leadership skills through graduate study in public health.
Overview
13
13
years of professional experience
Work History
Patient Services Senior Case Manager
Pancreatic Cancer Action Network
El Segundo
2021.07 - Current
- Provide constituents with in-depth and complex information about pancreatic cancer in a simple and understandable manner.
- Demonstrated empathy and compassion while providing personalized resources and information in a support center environment.
- Coordinates services with programs on behalf of constituents, particularly when the constituent is unable to independently do so
- Motivates and facilitates constituent participation in advocating for themselves, and in PanCAN clinical initiatives and programmatic services
- Represents the Patient Services department in virtual, on/off-site staff/industry meetings, conferences, and other events (e.g. manage booths, attend sessions, and disseminate insights.
- May handle/diffuse stressful situations and sometimes difficult conversations around disease, pain, end-of-life options, declining mental health, and suicidality
- Maintains up to date knowledge of new clinical trials and therapies within the medical and scientific industries
- Promoted Patient Services through events, interdepartmental collaborations, podcasts, and media opportunities, increasing awareness and engagement
Child Development Specialist Substitute
For the Child
Los Angeles
2018.10 - 2021.03
- Supervise and carefully care for children (infant to 13 years old) in various programs.
- Explained the childcare rules to parents and children.
- Organizing and implementing program and enrichment activities with children from diverse cultural, ethnic, and socio-economic backgrounds.
- Monitoring the children's behaviors to ensure a pleasant and safe environment.
- Daily sanitizing toys, tables, chairs, and all areas.
- Provide snacks for children
- Change the diapers of infants and toddlers
- Ensure children have good hygiene
- Prepare instructional, display, bulletin boards, and work materials.
- Outreach & Recruit
- Provide information to parents who are unaware of the child waiting room services
Student Internship
Mind Matters Campus Engagement - Changemakers
Los Angeles
2019.08 - 2019.12
- Completed 180 internship hours on CSULA campus during fall 2019 semester. I supported the implementation of Changemakers' programming, Mind Matters Roundtables, working to engage and improve the quality of life for Cal State LA Students. As an intern, I served in the Changemakers leadership team and supported its success. Designed programs, supported implementation, communicated effectively, tracked data, entered data, and conducted outreach for mental health wellness campaigns and events.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Receptionist
Downey Community Health Center
Downey
2016.10 - 2017.12
- Greet all visitors to the nursing home answering questions and guiding them to proper location.
- Managed phone calls to facilitate prompt response to inquiries and messages.
- Sort and organize incoming mail on a daily basis.
- Designed pamphlets and documents to provide clear information about nursing home services for potential residents.
- Executed various clerical tasks to maintain efficient administrative workflow.
- Managed daily mail sorting and organization to facilitate effective communication.
- Design pamphlets and documents regarding nursing home information for potential residents.
- Trained new nursing home receptionists on job responsibilities to enhance team readiness and service quality.
Child Care Provider
Mexican American Opportunity Foundation
Los Angeles
2014.06 - 2016.07
- Supervise and monitor the safety of children in their care.
- Prepare meals and organize mealtimes and snacks for children.
- Help children keep good hygiene.
- Change the diapers of infants and toddlers.
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents.
- Keep records of children's progress, routines, and interest.
Sales Associate
G.H. Bass & Co
Commerce
2013.08 - 2015.07
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs.
- Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression.
- Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
- Maintaining selling floor presentations, and restocking them as needed.
- Handle all returns courteously and professionally.
- Responsible for achieving personal sales goals.
- Maintain a professional attitude with sincerity and enthusiasm.
- Be aware of current promotional events and sales.
- Regular, dependable attendance and punctuality
Education
Bachelor of Science - Public Health
California State University-Los Angeles
Los Angeles, CA2019-12
High school diploma -
Bell High School
Bell, CA2013-06
Skills
- Bilingual - English/Spanish fluency (read, write, speak, understand)
- Intermediate Microsoft Office skills (Outlook, Word, Excel), and can navigate multiple database systems
- Understanding of scientific and medical information related to cancer
- Receptionist duties, data entry, filing
- Multiple database systems: Salesforce, Zendesk, CTMS, Genome Oncology
- Data analysis
- Leadership
Timeline
Patient Services Senior Case Manager
Pancreatic Cancer Action Network
2021.07 - Current
Student Internship
Mind Matters Campus Engagement - Changemakers
2019.08 - 2019.12
Child Development Specialist Substitute
For the Child
2018.10 - 2021.03
Receptionist
Downey Community Health Center
2016.10 - 2017.12
Child Care Provider
Mexican American Opportunity Foundation
2014.06 - 2016.07
Sales Associate
G.H. Bass & Co
2013.08 - 2015.07
Bachelor of Science - Public Health
California State University-Los Angeles
High school diploma -
Bell High School