Summary
Work History
Education
Skills
Timeline
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Claudia Christie

Hillsboro,OR

Summary

Dynamic Front Office Manager at Alma Midwifery with exceptional customer service and operations management skills. Enhanced guest satisfaction through effective multitasking and personalized experiences, leading to increased repeat business. Proven track record in training and coaching staff, fostering a collaborative team environment while ensuring compliance with safety procedures.

Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.

Work History

Front Office Manager

Alma Midwifery
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created, prepared, and delivered reports to various departments.
  • Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
  • Developed and enforced front office policies that ensured consistent and high-quality guest experience.
  • Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.

Clerical Substitute

Northwest Regional Education Service District
  • Collaborated effectively with other departments when necessary, resolving issues quickly while maintaining excellent working relationships.
  • Expedited the completion of time-sensitive projects by providing efficient assistance in research, data entry, and document formatting.
  • Provided reliable support for staff members by performing various administrative tasks during their absence.
  • Handled incoming mail processing efficiently so that timely distribution occurred to the correct recipients.
  • Fostered a welcoming atmosphere for visitors by greeting them professionally upon arrival and directing them to appropriate personnel promptly.
  • Facilitated smooth operations during peak periods by multitasking efficiently and prioritizing urgent tasks.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Assistant Store Manager

Nature's Pet
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Certified Support Group Facilitator

NAMI - National Alliance Of Mental Illness
  • Maintained accurate records of attendance and session content, ensuring compliance with organizational requirements.
  • Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
  • Contributed to fundraising initiatives for the organization hosting the support groups, helping secure resources needed for continued operation.
  • Developed strong rapport with members by actively listening and empathizing with their struggles, promoting trust within the group.
  • Evaluated the effectiveness of support group sessions by gathering feedback from participants, making adjustments as necessary for continuous improvement.
  • Supported new facilitators by providing mentorship and guidance, sharing best practices for successful support group management.
  • Collaborated with fellow facilitators to ensure consistency in approach and methodology across all support groups.
  • Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
  • Encouraged personal growth among members by guiding them in setting realistic goals and celebrating their achievements.
  • Provided valuable resources for additional support, connecting members with relevant services and professionals when needed.

Education

Mental Health Education And Legal Advocacy
Multnomah And Washington Counties

Certified Birth And Postpartum Doula

High School Diploma -

Central Bucks East High School
Holicong, PA

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Scheduling and calendar management
  • Operations management
  • Team management
  • Administrative skills
  • Data entry
  • Records management
  • Administrative support
  • Training and coaching
  • Exceptional communication
  • Employee supervision
  • Schedule coordination
  • Emergency preparedness

Timeline

Front Office Manager

Alma Midwifery

Clerical Substitute

Northwest Regional Education Service District

Assistant Store Manager

Nature's Pet

Certified Support Group Facilitator

NAMI - National Alliance Of Mental Illness

Mental Health Education And Legal Advocacy

Certified Birth And Postpartum Doula

High School Diploma -

Central Bucks East High School

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Claudia Christie