CLAUDIA COMAS
MIAMI,FL
Summary
Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Focused Fragrance Specialist with the know-how to provide exciting product demonstrations and convince leads to make purchases. Detailed, quick-paced and a true team player. Pursuing a new sales-driven role where exemplary interpersonal skills can be well-utilized.
Overview
18
18
years of professional experience
Work History
Fragrance Sales Freelancer
Lancome, Macy’s
Miami, FL
10.2021 - Current
- Demonstrated products to help customers make purchasing decisions, skin care, cosmetics and fragrances.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Applied extensive knowledge and training on perfume and skin care to educate prospects and customers.
Fragrance Sales Freelancer
Christian Dior, Lancôme C. Fragrances, Macy’s
Miami, FL
09.2019 - Current
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Business Manager
Giorgio Armani Beauty, Saks Fifth Avenue
MIAMI, FL
08.2018 - 09.2019
- Created, managed and executed business plan and communicated company vision and objectives to motivate team.
- Developed initial sales roadmaps and market strategies to promote successful product launches. E
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Store Manager in Training
Anne Fontaine
Aventura, FL
03.2017 - 09.2018
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships by phone or via email.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Team Lead Sales Associate
Bloomingdale’s
Miami, FL
05.2015 - 03.2017
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Store Manager
Zingara USA
Miami, FL
01.2013 - 05.2015
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Evaluated suppliers to maintain cost controls and improve operations.
Assistant Store Manager
Armani Exchange
Miami, FL
08.2009 - 12.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed sales and gross profit report to assess company efficiency.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Compiled financial data to comply with budget.
ASM
Zara USA
Aventura, FL
02.2005 - 08.2009
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Compiled financial data to comply with budget.
Education
Associate of Applied Science - Accounting And Economic
Lazaro Ramon Alpizar
Havana, Cuba06.2002
Skills
- Sales and Promotions
- Merchandising and Display
- Engaging with Diverse Customers
- Meeting Sales Goal
- Building Customer Relationships and Loyalty
- POS Inventory System Operation
- Persuasive Communication
- Large-Scale Events Planning
Spanish, English
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Fragrance Sales Freelancer
Lancome, Macy’s
10.2021 - Current
Fragrance Sales Freelancer
Christian Dior, Lancôme C. Fragrances, Macy’s
09.2019 - Current
Business Manager
Giorgio Armani Beauty, Saks Fifth Avenue
08.2018 - 09.2019
Store Manager in Training
Anne Fontaine
03.2017 - 09.2018
Team Lead Sales Associate
Bloomingdale’s
05.2015 - 03.2017
Store Manager
Zingara USA
01.2013 - 05.2015
Assistant Store Manager
Armani Exchange
08.2009 - 12.2012
ASM
Zara USA
02.2005 - 08.2009
Associate of Applied Science - Accounting And Economic
Lazaro Ramon Alpizar