Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Corella

Tucson,AZ

Summary

Adept at driving customer satisfaction and loyalty, I excelled at Afni Call Center by effectively managing high call volumes and resolving complex issues, showcasing my problem-solving and communication skills. My ability to train staff and maintain professionalism under pressure has consistently enhanced team performance and customer relationships.

Overview

6
6
years of professional experience

Work History

Progressive Customer Services

Afni Call Center
05.2024 - Current
  • Consistently met performance metrics while adhering to quality standards set by the company.
  • Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
  • Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
  • Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.

Night Manager

Carl's Jr
12.2022 - 05.2024
  • Monitored hotel cleanliness and maintenance issues during nightly rounds, reporting any problems to the appropriate department for prompt attention.
  • Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

Coordinator's Assistant

VW CONNECT LLC, License Number C
01.2019 - 07.2020
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

High School Diploma -

ALTA VISTA HIGH SCHOOL
Tucson, AZ
05-2014

Skills

  • Complaint resolution
  • Staff education and training
  • File coordination
  • Problem-solving skills
  • Multitasking
  • Customer service excellence
  • Teamwork skills
  • Phone Etiquette
  • Conflict Resolution
  • Customer Relationship Management
  • Professionalism
  • Communication Skills
  • Bilingual fluency

Timeline

Progressive Customer Services

Afni Call Center
05.2024 - Current

Night Manager

Carl's Jr
12.2022 - 05.2024

Coordinator's Assistant

VW CONNECT LLC, License Number C
01.2019 - 07.2020

High School Diploma -

ALTA VISTA HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Claudia Corella