Virginia M. Krehmke
Deer Park
Summary
Hello, my name is Virginia and I’m currently searching for a job, where I can have a career within the company. I want a position that is long term with opportunities for advancement. As an employee, I have worked as a customer service representative since November 2021, in the healthcare industry. I’m a talented team player that offers top-notch abilities in project coordination, interpersonal communication, and administrative oversight. I’m very reliable, flexible, and I’m successful at working in cross functional teams for continuous improvement. I have a variety of skills to offer that can benefit any company, especially within insurance. I’m a professional communicator with flawless documentation and organizational skills, I work well with others and I enjoy helping people! Also, I too have knowledge in the professional arts that has allowed me to gain a strong eye for detail seeking ways to develop out of the box ideas to solve problems. Please consider me. I would appreciate to be given a chance for employment. Thank you!
Overview
4
4
years of professional experience
Work History
Customer Service Representative- Member Services
TEKsystems - Kaiser Permanente of Washington
10.2025 - 01.2026
- I worked for TEKsystems as a temp agent remotely from home during open enrollment for Kaiser Permanente of Washington. As a customer service representative for this contract, I took a lot of inbound back to back calls for their Member Service Line. I was also required to make outbound calls to members known as scheduled activities (phone appointments) when necessary. For this position, however, I mainly helped members with their benefit questions, eligibility concerns, bill clarifications, requested ID cards and or specialized letters to be mailed, updated their contact information, assisted them with finding in network providers and even helped members change their primary care physicians. Working for Kaiser through TEKsystems was somewhat nice in the beginning, however I resigned mainly since I was a temporary agent with no room for growth within the company along with some other personal reasons. Right now I am currently searching for other employment and am available now. Please consider me. Thank you!
MHI Customer Service Representative
Molina Healthcare of Texas
06.2025 - 09.2025
- For Molina Healthcare of Texas, I worked remotely from home. I answered back to back inbound phone calls for their Provider queue. I helped many clients, by advising them about member's accounts, regarding these topics. Claims, benefits, eligibility and even faxing appeal determination letters. It was an interesting journey working for Molina. I gained more experience with speaking with providers. However I soon found employment elsewhere through TEKsystems.
Customer Service Representative & Chat Support & Mentor
TTEC Solutions
10.2024 - 04.2025
- This was the second time I worked for the Washington Health Benefit Exchange (WAHBE) also known as Washington Health Plan Finder. However it was through TTEC Solutions instead. I worked remotely from home, for a seasonal contract only. During this time, I was a customer service representative for open enrollment and part of their special enrollment period. While I was an employee, I helped customers fill out their applications, enrolled them in qualified health and dental plans, enrolled them in Washington Apple Health (Medicaid), answered general inquiries, and even submitted tickets to resolve issues. I did this by taking back to back inbound calls, and I even took online chats with customers. Also during open enrollment, I was a mentor for my previous team. I helped other agents improve on the quality of their calls as well. I really enjoyed this contract. It was a decent job experience.
Customer Service Professional II - Provider Specialized Q
CAMBIA HEALTH SOLUTIONS
03.2024 - 05.2024
- When I was a Customer Service Professional II for Cambia, I continued to work full time in the Provider Specialized Q. For my shift, I took back-to-back provider calls about many topics. Such as claims, preauthorization, referrals, appeals, and calls for benefit quoting. This involved multiple types of calls regarding their health plans. Such as HCA, Joint Admin, MedAdv, Medigap, MedAdv HMO, ASO, Mental Health and even transplant calls. Also, I worked on many peer-to-peers for the company. Despite recently being promoted, I was still pretty fresh to the company and continued to learn new things all the time.
Customer Service Professional I - Provider Specialized Q
CAMBIA HEALTH SOLUTIONS
06.2023 - 03.2024
- When I was a Customer Service Professional I for Cambia, at first I was in training for about three months, then after that I took basic calls. I was new and was learning most of the basics and continued to learn new things everyday. Then later on, after I got more training, I worked in the Provider Specialized Q. For my shift, I took back-to-back provider calls about many topics. Such as claims, preauthorization, referrals, appeals, and calls for benefit quoting. I took multiple types of calls regarding their plans. Such as HCA, Joint Admin, MedAdv, Medigap, MedAdv HMO, ASO, Mental Health and even transplant calls as well. Also, I began to work on peers-to-peers for the company.
Customer Service Representative
FANEUIL INC.
01.2022 - 03.2023
- For LA Care Health Plan, through Faneuil INC, it was my second contact. I was transferred to LA Care within Faneuil INC, after my other contract with them expired. Like Regence, they are also a health insurance company. I worked for them as a Customer Service Representative for both their members and providers lines for one year. For this job, I enjoyed assisting people with their needs. This helped me increase my professional work skills as a CSR. For this position, I took back-to-back calls, while documenting at the same time. The calls involved many tasks. I helped callers with things like doctor changes, grievances, appeals, setting up transportation for members, claims, sending member ID cards, making doctor appointments for members, advising members what their premiums payments were, and I had many calls involving benefit quoting for both dental and medical, again for both members and providers. I was required to take inbound calls, and even make outbound calls. Also, for this job, I worked remotely full time, Monday- Friday, PST. This position taught me many things regarding how health insurance generally works, and it helped me grow my skills as a Customer Service Representative all together.
Customer Service Representative
FANEUIL INC.
11.2021 - 01.2022
- While working for Washington Health Benefit Exchange, (WAHBE) also known as Washington Health Plan Finder, was my first contract through FANEUIL INC, I learned a lot about how to be a Customer Service Representative. I worked remotely, full-time Monday through Friday, PST. This job helped me increase my communication skills, listening skills and work ethic. Also, it helped me create my foundation as a Customer Service Representative. For WAHBE, I took inbound phone calls during open enrollment season. I assisted many members with choosing their health and dental plans for the upcoming year. By quoting and comparing plans for them over the phone. I even took calls from brokers, at times as well. Within the calls, I advised the details of the plans. Such as what the monthly premiums, deductible amounts, copays, and benefits were. Overall, this job was an awesome experience and increased my knowledge regarding health insurance.
Education
Bachelors - Studio Arts
Eastern Washington University
Cheney, WA06-2020
Associate of Arts - Fine Arts
Spokane Falls Community College
Spokane, WA06-2018
Diploma -
Deer Park High School
Deer Park, WA06-2015
Skills
- Customer Service
- Chat Support
- Working Remotely
- Mentoring Others
- Computer Skills
- Organization Skills
- Documentation Skills
- Managing Inventory
- Photography
- Critical Thinking
- MAC & PC
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Drawing
- Sewing
- Ceramics
- Digital media
- Adobe Photoshop
- Leadership
- Composition
- Typing (35 per min)
- Creativity
- Scheduling Events
- Studio Arts
- Fine Arts
- Multimedia Arts
- Gallery Work
- Sculpture
- Painting
- Problem resolution
- Customer relations
- Relationship building
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Microsoft outlook
- Payment processing
- Complaint resolution
- Follow-up skills
- Call management
- Paperwork processing
- Order processing
- Appointment scheduling
- Team development
- Scheduling
- Documentation
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Technical support
- Live chat support
- Multi-line phone talent
- Research
- Recordkeeping strengths
- Spreadsheets
- Receiving support
OTHER ACCOMPLISHMENTS:
- ART RELATED ACTIVITIES:
- EXHIBITIONS & PUBLISHED WORKS:
- 2024 Terrain Gallery, TERRAIN 15
- 2023 Terrain Gallery, TERRAIN 14
- 2020 EWU JFK Library Exhibition, Art 400 In Absentia
- 2019 EWU Art Department Hallway Exhibition
- 2019 EWU JFK Library Exhibition The Women of Bauhaus, Bauhaus Art Competition
- 2018 SFCC Fine Arts Gallery Exhibition, Graduation Class Group Show
- 2018 SFCC Art Department Hallway Exhibition
- 2018 SFCC Fine Arts Department Zine Scene Magazine (Published)
- 2017-2018 SFCC Wire Harp Magazine (Published)
- 2016 SFCC Art Department Hallway Exhibition
- 2014-2015 Deer Park High School Art Department Hallway Exhibition
- 2012-2013 Shadle Park High School Art Department Hallway Exhibition
- 2011-2012 Oakesdale High School Art Department Hallway Exhibition
- 2011-2012 Oakesdale High School Art Department Exhibition Art Fest
- OTHER ART RELATED EXPERIENCE:
- 2017-2018 SFCC Art Club Member
- 2011-2012 Oakesdale High School's Art Fest Week Volunteer
- 2011-2012 Oakesdale High School's National Honors Art Society Member
- ACTIVITIES & AWARDS:
- BAND:
- 2013-2015 Deer Park High School Band Member (Concert, Pep, Jazz, Marching, Percussion)
- 2011-2012 Oakesdale High School Band Member (Concert, Pep)
- 2010-2011 Oakesdale Junior High School Band Member (Concert, Pep, Jazz)
- SPORTS:
- FALL 2014 Deer Park High School Girls Cross Country Varsity Team, Districts
- SPRING 2014 Deer Park High School TRACK Varsity Team, Districts
- FALL 2013 Deer Park High School Girls Cross Country Varsity Team, Districts, WA STATE Competition
- PROGRAMS & COMMUNITY SERVICE:
- 2013-2015 Deer Park High School Link Crew Member Leadership Program
- CLUBS:
- 2011 Oakesdale High School Drama Club Night of the Living Beauty Pageant (Play)
- OTHER AWARDS:
- 2014 Deer Park High School TRACK Long Distance Running, Ribbons
- 2013 Deer Park High School Girls Cross Country Outstanding Achievement Award
- 2012 Oakesdale High School Science Fair 1st Place Ribbon
- 2011-2012 Oakesdale High School National Honors Art Society Award
- 2010-2011 Oakesdale Junior High School Outstanding Artist Award
- 2010-2011 Oakesdale School Junior High School Outstanding Musician Award
Timeline
Customer Service Representative- Member Services
TEKsystems - Kaiser Permanente of Washington
10.2025 - 01.2026
MHI Customer Service Representative
Molina Healthcare of Texas
06.2025 - 09.2025
Customer Service Representative & Chat Support & Mentor
TTEC Solutions
10.2024 - 04.2025
Customer Service Professional II - Provider Specialized Q
CAMBIA HEALTH SOLUTIONS
03.2024 - 05.2024
Customer Service Professional I - Provider Specialized Q
CAMBIA HEALTH SOLUTIONS
06.2023 - 03.2024
Customer Service Representative
FANEUIL INC.
01.2022 - 03.2023
Customer Service Representative
FANEUIL INC.
11.2021 - 01.2022
Bachelors - Studio Arts
Eastern Washington University
Associate of Arts - Fine Arts
Spokane Falls Community College
Diploma -
Deer Park High School