Mary Fishel
South Portsmouth,KY
Summary
I have excellent customer service skills. I can work well in an office and get along with everyone. I am extremely proficient with many computer programs including Publisher, Word, Excel, and various Database programs. I am comfortable with navigating multiple screens.
Overview
15
15
years of professional experience
Work History
Member Services Representative-Customer service
HealthComp
03.2024 - Current
- Provide members and providers with benefit verification and claim status
- Navigate several websites and computer systems to assist patients and providers properly
- Acknowledge privacy regulations for patients
Welcome Specialist- Customer service
Ashfield Engage
12.2022 - 12.2023
- Answer calls from patients
- Offer patients financial assistance for medication
- Navigate several websites and computer systems to assist patients properly
- Acknowledge privacy regulations for patients
Customer Service Representative
Modern Exterminating
08.2015 - 12.2021
- Answer telephone, assist customers with billing and technician issues, schedule appointments, receive payments
- Organize correspondence and billing, quotes for services
- Data entry
- Process work orders
Receptionist
Blanchard Woods Animal Hospital
05.2014 - 05.2015
- Administrative tasks, such as answering phones, schedule and confirm appointments, welcome customers
- Copy, file, and maintain paper and electronic documents and records
- Handle incoming and outgoing mail, receive payments
Lead Classified Representative
The Union Democrat
09.2009 - 03.2014
- Company Overview: Western Communications Inc
- Supervised Classified, Legal and Reception desk
- Daily reports
- Sales, design and setting of advertising, with consideration of deadlines
- Proofread advertisements
- Process payments from customers and maintain paper and electronic documents
- Handle incoming and outgoing mail
- Western Communications Inc
Education
Diploma -
Summerville Union High School
Tuolumne, CASkills
- Microsoft suite
- Google suite
- Zoom
- Teams
- Database programs
- Work under pressure
- Phone Etiquette
- Communication skills
- Microsoft Excel
- Customer service
- Data entry
- Google Suite
- Microsoft Publisher
- Proofreading
- Computer skills
- Customer relationship management
- Microsoft Office
- Organizational skills
- Microsoft Word
- Medical terminology
- Microsoft Outlook
Personal Information
Authorized To Work: US
Timeline
Member Services Representative-Customer service
HealthComp
03.2024 - Current
Welcome Specialist- Customer service
Ashfield Engage
12.2022 - 12.2023
Customer Service Representative
Modern Exterminating
08.2015 - 12.2021
Receptionist
Blanchard Woods Animal Hospital
05.2014 - 05.2015
Lead Classified Representative
The Union Democrat
09.2009 - 03.2014
Diploma -
Summerville Union High School
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