Claudia Bascont Balmaseda
Naples
Summary
Assistant Manager with over 8 years of experience in optimizing operational efficiency and ensuring compliance within dynamic settings. Demonstrates expertise in team collaboration and goal-oriented project support, consistently achieving quality assurance in high-pressure environments. Proficient in decision-making and regulatory knowledge, contributing to enhanced customer satisfaction and streamlined processes.
Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.
Resourceful Assistant known for high productivity and efficiently completing tasks. Specialize in time management, problem-solving, and communication skills. Excel in environments requiring ability to effectively prioritize work and manage complex schedules. Known for strong interpersonal skills, adaptability, and capability to thrive under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deal Processor
Audi Naples
Naples
03.2023 - Current
- Efficiently processes high-volume deals, ensuring timely and accurate completion.
- Collaborates with departments to resolve discrepancies, enhancing workflow efficiency.
- Monitors and updates transaction records, maintaining compliance and accuracy.
- Responds promptly to customer inquiries, improving satisfaction and retention.
- Streamlines processes for cost savings, demonstrating innovative problem-solving.
- Implemented process improvements in deal tracking, resulting in smoother handoffs between sales and finance teams.
- Oversaw compliance checks for new deals, strengthening adherence to regulatory standards and company policies.
Lead Server
Discovery Village at Naples
Naples
08.2022 - 03.2023
- Managed dining operations, enhancing service efficiency and boosting resident satisfaction.
- Coordinated team efforts to deliver timely and courteous service, elevating resident dining experiences.
- Orchestrated dining room logistics, improving service speed and resident contentment measurably.
- Maintained accurate records of meal orders and special dietary needs, reducing errors and supporting consistent quality care.
- Coordinated with kitchen and care staff to deliver seamless meal experiences, fostering teamwork and efficient communication.
- Trained new servers on safety protocols and service standards, upholding compliance and contributing to a well-prepared team.
- Provided attentive assistance to residents during meals, enhancing their dining comfort and building positive relationships.
- Introduced new table assignment strategies, streamlining workflow and ensuring smoother service delivery for residents.
- Monitored resident feedback trends to identify recurring issues, leading to actionable adjustments that improved meal satisfaction.
Assistant Property Manager
The Point at Naples
Naples
01.2021 - 08.2022
- Coordinated tenant relations and lease renewals, enhancing retention and satisfaction.
- Streamlined tenant screening and compliance, ensuring efficient and secure processes.
- Led property inspections, maintenance coordination, and vendor management for optimal operations.
- Generated detailed reports on occupancy and finances, driving informed decision-making.
- Facilitated marketing efforts, boosting property visibility and attracting prospective tenants.
- Reviewed vendor performance data to recommend process improvements, resulting in more reliable service delivery for residents and property staff.
- Streamlined incident response protocols with maintenance teams, leading to noticeably faster resolution of urgent repair requests.
- Partnered with leasing agents to develop targeted resident retention initiatives, supporting a positive community atmosphere and improved lease renewal rates.
Assistant Accounting Manager
Germain Honda of Naples
Naples
04.2017 - 01.2021
- Led month-end close activities, ensuring accuracy and timely completion, enhancing financial reporting.
- Analyzed cash flow trends to optimize liquidity, supporting strategic financial planning and decision-making.
- Managed general ledger reviews for compliance with GAAP, improving accuracy and audit readiness.
- Streamlined accounts payable processes, fostering vendor relationships, and ensuring prompt invoice payments.
- Provided vital audit documentation, facilitating smooth internal and external audit processes.
- Implemented reconciliation procedures for expense accounts, resulting in substantial improvements in financial transparency and control.
- Evaluated accounting software workflows, identifying inefficiencies and proposing solutions that led to process enhancements across departments.
- Partnered with department heads to align budget forecasts, enabling more accurate resource allocation and supporting organisational objectives.
- Reviewed payroll entries for accuracy and compliance, preventing discrepancies and contributing to reliable employee compensation.
Education
Bachelor of Arts (B.A.) - Business Administration-Management
Keiser University
Naples, FLSkills
- Regulatory knowledge
- Analytical Skills
- Data Entry
- Construction bid preparations
- Creative Thinking
- Filing and Record keeping
- Professional relationship building
- Organizational Skills
- Contract reviews and edits
- Decision-Making
- Quality Inspection
- Project Support
- Legal Compliance
- Goal Setting
- Interpersonal Communication
- Multitasking Abilities
- Quality Assurance
- Time management abilities
- Teamwork and Collaboration
- Goal-Oriented
- Verbal and written communication
- Customer service
- Compliance management
- Team collaboration
- Data entry
- Communication skills
- Deal analysis
- Data management
- Goal oriented
- Confidential records
- Staff training
- Telephone etiquette
- Interpersonal and written communication
- Google drive
- Adaptability and flexibility
- Time management
- Relationship building
- Compliance oversight
- Corporate social responsibility
- Compliance
- Team building
- Vendor relationship management
- Task delegation
- Policy enforcement
- Employee engagement
- Decision-making
- Cost control
- Retail operations management
- Strategic planning
- Scheduling and planning
- Workplace safety compliance
- Operations management
- Multitasking and organization
Websites
Certification
Public Notary
References
Liena Bems, 239-285-2051
Personal Information
Title: Assistant Manager
Languages
- English
- Spanish, Native
- English, Proficient
Timeline
Deal Processor
Audi Naples
03.2023 - Current
Lead Server
Discovery Village at Naples
08.2022 - 03.2023
Assistant Property Manager
The Point at Naples
01.2021 - 08.2022
Assistant Accounting Manager
Germain Honda of Naples
04.2017 - 01.2021
Bachelor of Arts (B.A.) - Business Administration-Management
Keiser University